MICHAEL SANTIAGO

Mullinax Ford of Central Florida responded

Pastor Jeff, It is unfortunate that you decided to utilize this public form of communication as your source of resolution. Comments and accusations, such as what you have posted, make it difficult for those in customer service to want to try and assist you. As for the facts, you have a reputation for being aggressive on multiple visits. You have admitted this yourself. Regarding your statement that you ordered the tire in advance, it is true that someone called and gave us the make, model, and VIN of a truck, but it was not the correct truck, so we received the wrong tire. Regarding the length of the visit, it did take more than the estimated 30 minutes. We did not have the right tire (see paragraph above), and you added time yourself by being challenging to work with. As for your accusation that our staff made fun of a disabled elderly gentleman, that did not happen. That statement was written when you were sitting outside our building and were angry at our staff. Regarding the patch, you brought it to our attention, and we investigated the issue, agreed with you, and apologized. We then presented a resolution to replace the tire and offered a complimentary loaner vehicle, all of which you declined. Then you decided to leave and made a threat on the way out that you would "SEE US IN THE STREETS." This kind of behavior is unacceptable and will not be tolerated.