MBLN CustomerService | Page 6

The worst experience I’ve ever experienced in my 40 years. They operate without any since of integrity. No real concern on the client. And absolutely no customer service years. They operate without any since of integrity. No real concern on the client. And absolutely no customer service More

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As always , Cesar Romo did an outstanding job. He kept us informed and our vehicle was finished quickly and returned better than it was when it went in and much cleaner . The loan car was excellent ! Thanks informed and our vehicle was finished quickly and returned better than it was when it went in and much cleaner . The loan car was excellent ! Thanks again LNMB ! More

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Great service. Had car detailed inside and out. What a fabulous job. Cesar was my service manager. He took care of all my yearly service needs. fabulous job. Cesar was my service manager. He took care of all my yearly service needs. More

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I 100% recommend Mercedes-Benz of Laguna Niguel and Reza. They made getting my new car smooth and easy as can be. Highly recommend them! They made getting my new car smooth and easy as can be. Highly recommend them! More

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New lease on MBZ C 300 I eased my first Mercedes from MBZ Laguna Niguel in 2017, a GLA 250, . Cory McCombs Was the representative who handled my transaction and completely I eased my first Mercedes from MBZ Laguna Niguel in 2017, a GLA 250, . Cory McCombs Was the representative who handled my transaction and completely explained the features and how to use them. He has always guided and advised mt during the entire period of my three year lease. Because we were always treated with courtesy, respect, and assistance when needed, we contacted him upon lease expiration to lease a new C 300 from him at the dealership. During the three years of our first least, MBLN service personnel were always ready and willing to provide great service. I am so impressed with every aspect of this dealership. As most shoppers know or come to know, the purchase of a vehicle is generally a painful, and grueling experience ! It was a welcome and refreshing experience to not have over zealous and aggressive sales personnel do everything possible to sell you a vehicle. the purchase or lease of any vehicle is going to be a time consuming process. I can honestly say , that Cory did everything possible to make the process as comfortable and smooth as possible. . If you are shopping for a new or used Mercedes this is the place start with! Ask for Cory McCombs you won't be sorry. More

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Excellent Service and product David Abrams was extremely professional and made the car buying experience not only easy but enjoyable. The follow thru and up to the sale was fantast David Abrams was extremely professional and made the car buying experience not only easy but enjoyable. The follow thru and up to the sale was fantastic ( No Pressure). More

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Outstanding customer experience My experience with Kosta Spector and the entire MB Laguna Niguel team was first rate from the moment I phoned to set an appointment to the time I drov My experience with Kosta Spector and the entire MB Laguna Niguel team was first rate from the moment I phoned to set an appointment to the time I drove off the lot in my beautiful certified pre-owned Cardinal Red GLE 350 4Matic. I phoned and visited several other dealerships, and the level of customer service ranged from uncomfortable to outright deplorable -- in fact, I was compelled to walk out of a Toyota dealership mid-deal. In the end, though, I'm grateful for that experience because it led me to an SUV I love and a dealership that has won my loyalty as a customer. More

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They overcharge for extra fees at all possible turns Be very aware of the deceptive business practices of Mercedes Benz of Laguna Niguel. They up sell you on items that don't actually cover anything tha Be very aware of the deceptive business practices of Mercedes Benz of Laguna Niguel. They up sell you on items that don't actually cover anything that you need, then when you turn in a lease, there are "Extra" charges that were not properly disclosed. Customer service and loyalty is not something that they are interested in, but if you want to pay a lot more for a car than you anticipated, they are the best bet for that. More

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The last new car Buy Could not have asked for better service from all team members associated with the sale of this new car to me. Everyone was extremely polite, courteous Could not have asked for better service from all team members associated with the sale of this new car to me. Everyone was extremely polite, courteous and very professional. I highly recommend this dealership to anyone wishing to purchase a new or certified used car. More

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Best possible place to purchase the only car safe to drive ! To drive the best or nothing automobile, the relationships you build while owning these cars will be everlasting, honest, most helpful, and quite out To drive the best or nothing automobile, the relationships you build while owning these cars will be everlasting, honest, most helpful, and quite outstanding ! You will never feel rushed, confused, or overwhelmed. The personnel at Laguna Niguel Mercedes Benz make the car buying experience exciting, knowledable, fun, and full of CLASS. Which leaves you feeling elated, happy, and joyFUL. Ive bought 7 cars now from them and referred many! The feeling of knowing now my kids can be safe and enjoy these cars/ relationships is priceless. More

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