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MARCUS JOHNSON
MARCUS JOHNSON at McDonough Hyundai
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MARCUS JOHNSON

Service Advisor

McDonough Hyundai

1785 Avalon Pkwy
McDonough, GA 30253

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4.8
71 Reviews
4.8

71 Reviews

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71 Reviews of MARCUS JOHNSON

February 21, 2025

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Employee Rating

Took over a month to receive a status update on my vehicles issue. I never was called directly with any updates or progression. I had to take the initiative and call the dealership for a status update More

by aneshia black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stephen 5 Stars, Shelly 1 star

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February 15, 2025

Dealership Rating
Employee Rating

This is the best dealership I've ever attended. Fast, clean , clear instruction on what to do More

by jking33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Michael J Austin, Gregory Stafford, Jamaal Autry, Moises Bonilla, Mike McConaha, JADEN BOND

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Feb 17, 2025

McDonough Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing McDonough Hyundai. We look forward to having you as one of our valued customers for many more years to come! Michael Austin Owner Loyalty Manager 470-713-7468

February 02, 2025

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Employee Rating

The dealership was very professional, clean, and prompt. The service agent was understanding with the service requirements of my vehicle. More

by taq69ns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JADEN BOND

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Feb 03, 2025

McDonough Hyundai responded

Thanks for sharing about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

January 31, 2025

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Employee Rating

The reservation service is good and the service time is accurate and fast, and I plan to visit again next time More

by CH, Yoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 01, 2025

McDonough Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Michael Austin Owner Loyalty Manager 470-713-7468

January 29, 2025

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Employee Rating

Everything was great especially goring through the 2nd snow storm snow storm. Thanks so much More

by lindab1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla, JADEN BOND , Andy ellines

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Jan 29, 2025

McDonough Hyundai responded

Thank you so much for your kind words, Linda, and for taking the time to leave us this wonderful feedback! Michael Austin Owner Loyalty Manager 470-713-7468

January 21, 2025

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Employee Rating

FANTASTIC & FAST SERVICE AND I DIDT WAIT LONG AT ALL THKS FOR STAFF WARM ATMOSPHERE More

by raquel.downey03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla, JADEN BOND

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Jan 21, 2025

McDonough Hyundai responded

Raquel, thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

January 16, 2025

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Employee Rating

Great work top to bottom, Tony is the man! Thank you, will be back soon More

by robnegrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla, JADEN BOND

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Jan 16, 2025

McDonough Hyundai responded

Rob, Thanks for sharing your thoughts about your experience with McDonough Hyundai. Tony and our team appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

January 11, 2025

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Employee Rating

In the past l had no problems with an appointment. The AI, didn’t help . More

by Renee Robb-Truitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr

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Jan 13, 2025

McDonough Hyundai responded

Hi Renee, thank you for taking the time to leave us your honest feedback. Please reach out us at (888) 346-8956 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

December 24, 2024

Dealership Rating
Employee Rating

Great customer service they treated me with upmost respect respect in and out on time More

by SKIZARK30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr

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Dec 25, 2024

McDonough Hyundai responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 19, 2024

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Employee Rating

Brought my Santa Fe in for one of the free oil and filter changes. Purchased it here. I had an appointment but had to wait almost four hours. I'm a business owner and it made me feel like they're doing it to More

by karen85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Berry

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Dec 20, 2024

McDonough Hyundai responded

Thank you for providing this feedback, Karen, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Austin Owner Loyalty Manager 470-713-7468

Dec 21, 2024

McDonough Hyundai responded

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (888) 346-8956 at your earliest convenience to discuss how we can turn this experience into a positive one.

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