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MARCUS JOHNSON
MARCUS JOHNSON at McDonough Hyundai
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MARCUS JOHNSON

Service Advisor

McDonough Hyundai

1785 Avalon Pkwy
McDonough, GA 30253

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4.7
57 Reviews
4.7

57 Reviews

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57 Reviews of MARCUS JOHNSON

November 17, 2024

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Employee Rating

I had a 10:45 appointment scheduled for an alignment. My car was pulled until an hour later. 2 hours later I was told they couldn’t do the work because I needed new tires. It took another 30 minutes to g More

by khalia_jones34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Philon, Jr

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Nov 19, 2024

McDonough Hyundai responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (888) 346-8956 and we will do our best to make this better.

November 14, 2024

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Employee Rating

The staff were very professional and friendly. I did not have an appointment so I had a longer wait time but snacks were provided. More

by wendherr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla, JADEN BOND

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Nov 15, 2024

McDonough Hyundai responded

Thanks for sharing about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

November 14, 2024

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Employee Rating

Great phone scheduling and tremendous service rep, thank you for helping me service my vehicle while on a road trip. More

by JANINAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla, JADEN BOND

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Nov 14, 2024

McDonough Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2024

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Employee Rating

Tony was very helpful! The center was very clean with no welcoming energy. I will be back More

by Andreka Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla, JADEN BOND

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Nov 14, 2024

McDonough Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

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Employee Rating

They are great! Very helpful and informative. Pleasant waiting area, clean and well maintained. Wonderful service. More

by Boggsd56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JADEN BOND

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Nov 14, 2024

McDonough Hyundai responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 11, 2024

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Everyone was very friendly and courteous. I was there a little longer than I expected. More

by nwbarber53
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly

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Nov 11, 2024

McDonough Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Michael Austin Owner Loyalty Manager 470-713-7468

November 10, 2024

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Employee Rating

Could be faster but the staff is friendly, the facility is excellent, great amenities, and the repair discussion was explained well. More

by mcgillc1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla, JADEN BOND

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Nov 10, 2024

McDonough Hyundai responded

We are very happy to know we provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Michael Austin Owner Loyalty Manager 470-713-7468

November 07, 2024

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Employee Rating

Dealership was very clean and efficient. Great that coffee and water offered to waiting customers. More

by brianpatterson595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Philon, Jr, Moises Bonilla, JADEN BOND

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Nov 09, 2024

McDonough Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 27, 2024

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Employee Rating

They don't answer the phone they lie they put you off on other people that put you on hold for twenty minutes. More

by jckevin259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Philon, Jr, Michael J Austin, Gregory Stafford, Moises Bonilla, Mike McConaha, JADEN BOND

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Oct 30, 2024

McDonough Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

October 24, 2024

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I would’ve gave them 5 stars but the wait time was way too long. I was told it will be 45 mins and it took 4 hours. More

by neisha2012brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Philon, Jr

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Oct 25, 2024

McDonough Hyundai responded

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (888) 346-8956 at your earliest convenience to discuss how we can turn this experience into a positive one.

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