MANUEL GRANADILLO

During my purchase, the finance manager Chandra Bastia lied to me, telling me that the price of my car had increased by $4,000 from the agreement we had already reached because “the bank was charging a co lied to me, telling me that the price of my car had increased by $4,000 from the agreement we had already reached because “the bank was charging a commission to give us a better interest rate.” In reality, the increase came from extended warranties that were added without my authorization, which is a dishonest and unacceptable practice. I want to recognize the sales person Manuel Granadillo, who was very kind, patient, and took his time to properly negotiate and sell the car. The sales experience was positive, but the way the financing was handled was misleading and not transparent. More

Report | Print

They have a wide variety of cars to choose from. The staff very helpful. Our sales person Manny-( Manuel), was truly personable. The staff very helpful. Our sales person Manny-( Manuel), was truly personable. More

by ingrid Verified Customer Verified Customer

Report | Print

I had a great with Al Hendrickson Toyota The Representative Luther McKenzie provided great customer service and he knows how communicate . Overall I rated my experience as excellent. Representative Luther McKenzie provided great customer service and he knows how communicate . Overall I rated my experience as excellent. More

by loristin34 Verified Customer Verified Customer

Report | Print

Courteous efficient knowledgeable I think this says it all…I would recommend them to others all…I would recommend them to others More

by Jblohm24 Verified Customer Verified Customer

Report | Print

I had an excellent experience with Al Hendrickson Toyota The Rep Luther McKenzie went above and beyond to help me out. They have reliable car and their customer service is great. The Rep Luther McKenzie went above and beyond to help me out. They have reliable car and their customer service is great. More

by loristin34 Verified Customer Verified Customer

Report | Print

I would recommend Al Hendrickson Toyota to anyone looking for a great customer service experience. Chad in Finance was absolutely wonderful. His knowledge and kindness surpassed all of my expectations. Manue for a great customer service experience. Chad in Finance was absolutely wonderful. His knowledge and kindness surpassed all of my expectations. Manuel also did a nice job finding me the right car for me. More

by mmcgee4 Verified Customer Verified Customer

Report | Print

Todo excelente vendores y financista, buena atencion, trato, buenas instalaciones y servicio. Solucionan problemas para adquirir vehiculos trato, buenas instalaciones y servicio. Solucionan problemas para adquirir vehiculos More

by Daniash240617 Verified Customer Verified Customer

Report | Print

They include a service in the purchase of the vehícle that didn't request and I didn't even know what is was. Ididn't agree. I'm really upset. I fell cheated. I wolud like to take my complaint and my di that didn't request and I didn't even know what is was. Ididn't agree. I'm really upset. I fell cheated. I wolud like to take my complaint and my discontent to a senior management executive to express it. but I can't. More

by Charly Verified Customer Verified Customer

Report | Print

Very good service, they always help you solve any problem, their sales staff is extraordinary. I will always recommend them. problem, their sales staff is extraordinary. I will always recommend them. More

by MPSB24 Verified Customer Verified Customer

Report | Print

This dealership is ok . Like any other dealerships they gotta get you to buy a vehicle. I wasn't happy with the vehicle coming with a package thats an option thats i couldn Like any other dealerships they gotta get you to buy a vehicle. I wasn't happy with the vehicle coming with a package thats an option thats i couldn't take off . I purchased a pre-owned Honda 2019 thats cost me 45000 i should have gotta a new car and a much lower monthly payment . I think i payed alot for the purchased i made the sales guy was inexperienced. Didn't really know much or didn't say much , i understand if you are new but the dealership should have had another experienced sales person Shadow him , he didn't show or walk me through the features of the vehicle didn't come over and even ask * hey is there anything you would like me to show or tell you about the vehicle??? When he handed over the vehicle to me it was even clean he said it was but it wasn't ! Overall im disappointed . I said yes i would recommend people but ill let them know my experience. The financing department was helpful in getting me a lower rate , i have exceptionally great credit! But the rate was still very high. More

by FARAH.AMIN0314 Verified Customer Verified Customer

Report | Print