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MANUEL GRANADILLO
25 Reviews
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25 Reviews
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25 Reviews of MANUEL GRANADILLO
Verified Customer
June 15, 2025
Set a meeting with a sales rep the week prior, day of they were completely unprepared. It was previously said in emails price was negotiable and dealer fee is not set in stone, I show up and they say th they were completely unprepared. It was previously said in emails price was negotiable and dealer fee is not set in stone, I show up and they say the $1200 fee is non negotiable as well as their $3k care package. The car was listed for $16.5k, but after everything it came out to about $26k During talks, they then said we should find a cheaper car despite their deception on the real price compared to the listed value. For their care package they claimed an interior protection and exterior protection was applied, but yet previous dealer decal residue was present, and dog hair and urine smell was still inside the car. After being ready to leave they finally agreed to a fair price but during financing tricked us into a much higher price and won't contact me back. We agreed to $12.7k financed with $6k down, and during the paperwork they showed us an $18.8k figure and said they price would then reflect the 6k taken off at the end of everything. Later found out it was a lie and they are charging us the financed $18.8k plus the money down, for a total paid of $24k. TLDR, this dealership uses deceptive sales techniques, doesn't keep their word, and stay far away from it. More
by Joe Lynn
May 05, 2025
I had a deeply disappointing experience at Al Hendrickson Toyota in Coconut Creek, primarily due to the terrible service provided by Marcos Esquenazi. He rushed me through the entire process, failed to expla Toyota in Coconut Creek, primarily due to the terrible service provided by Marcos Esquenazi. He rushed me through the entire process, failed to explain anything, and pressured me into signing documents without proper clarification. I purchased a 2025 Toyota Corolla, and due to the dealership’s negligence, the car had issues from the start. When I spoke to a manager over the phone, they assured me they would take care of it. However, after driving over 100 miles back to the dealership, they failed to resolve the issue. It became clear that the management does not care about their customers. Key issues I encountered: • I was not given essential documentation, including details about the Service Warranty, Gap Insurance, and Contractual Terms. • There was no clear explanation of the purchase price, trade-in value, total cost, interest rate, or loan term before finalizing the agreement. • The vehicle was delivered in poor condition—it had visible scratches and was not properly detailed. • Despite promises from management, my concerns were ignored, and the issue was left unresolved. Overall, this was the worst dealership experience I’ve ever had. They are more focused on financial gain than on customer satisfaction. I would not recommend Al Hendrickson Toyota to anyone looking for a professional and transparent car-buying experience. More
by carlosmromero
March 10, 2025
Customer service is excellent and our process to buy a new car was less than 3 hours including showing, information, driving test, trade in, financial options and documentation signed. I definitely will new car was less than 3 hours including showing, information, driving test, trade in, financial options and documentation signed. I definitely will recommend this dealer. More
by jnavaza
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