MANUEL GRANADILLO

I would recommend Al Hendrickson Toyota to anyone looking for a great customer service experience. Chad in Finance was absolutely wonderful. His knowledge and kindness surpassed all of my expectations. Manue for a great customer service experience. Chad in Finance was absolutely wonderful. His knowledge and kindness surpassed all of my expectations. Manuel also did a nice job finding me the right car for me. More

by mmcgee4 Verified Customer Verified Customer

Report | Print

Todo excelente vendores y financista, buena atencion, trato, buenas instalaciones y servicio. Solucionan problemas para adquirir vehiculos trato, buenas instalaciones y servicio. Solucionan problemas para adquirir vehiculos More

by Daniash240617 Verified Customer Verified Customer

Report | Print

They include a service in the purchase of the vehícle that didn't request and I didn't even know what is was. Ididn't agree. I'm really upset. I fell cheated. I wolud like to take my complaint and my di that didn't request and I didn't even know what is was. Ididn't agree. I'm really upset. I fell cheated. I wolud like to take my complaint and my discontent to a senior management executive to express it. but I can't. More

by Charly Verified Customer Verified Customer

Report | Print

Very good service, they always help you solve any problem, their sales staff is extraordinary. I will always recommend them. problem, their sales staff is extraordinary. I will always recommend them. More

by MPSB24 Verified Customer Verified Customer

Report | Print

This dealership is ok . Like any other dealerships they gotta get you to buy a vehicle. I wasn't happy with the vehicle coming with a package thats an option thats i couldn Like any other dealerships they gotta get you to buy a vehicle. I wasn't happy with the vehicle coming with a package thats an option thats i couldn't take off . I purchased a pre-owned Honda 2019 thats cost me 45000 i should have gotta a new car and a much lower monthly payment . I think i payed alot for the purchased i made the sales guy was inexperienced. Didn't really know much or didn't say much , i understand if you are new but the dealership should have had another experienced sales person Shadow him , he didn't show or walk me through the features of the vehicle didn't come over and even ask * hey is there anything you would like me to show or tell you about the vehicle??? When he handed over the vehicle to me it was even clean he said it was but it wasn't ! Overall im disappointed . I said yes i would recommend people but ill let them know my experience. The financing department was helpful in getting me a lower rate , i have exceptionally great credit! But the rate was still very high. More

by FARAH.AMIN0314 Verified Customer Verified Customer

Report | Print

All I have to say is positive feedback. Very professional and hustlers to make the customer leave driving there dream car. Well recommended to go shopping thank you so much…..Lizbeth Jimen Very professional and hustlers to make the customer leave driving there dream car. Well recommended to go shopping thank you so much…..Lizbeth Jimenez 🥰 More

by ej407407 Verified Customer Verified Customer

Report | Print

The excellent staff from Manuel as a salesman, his manager and finances, all working as a team. Congratulations! manager and finances, all working as a team. Congratulations! More

by Aldo and Douglas Verified Customer Verified Customer

Report | Print

Set a meeting with a sales rep the week prior, day of they were completely unprepared. It was previously said in emails price was negotiable and dealer fee is not set in stone, I show up and they say th they were completely unprepared. It was previously said in emails price was negotiable and dealer fee is not set in stone, I show up and they say the $1200 fee is non negotiable as well as their $3k care package. The car was listed for $16.5k, but after everything it came out to about $26k During talks, they then said we should find a cheaper car despite their deception on the real price compared to the listed value. For their care package they claimed an interior protection and exterior protection was applied, but yet previous dealer decal residue was present, and dog hair and urine smell was still inside the car. After being ready to leave they finally agreed to a fair price but during financing tricked us into a much higher price and won't contact me back. We agreed to $12.7k financed with $6k down, and during the paperwork they showed us an $18.8k figure and said they price would then reflect the 6k taken off at the end of everything. Later found out it was a lie and they are charging us the financed $18.8k plus the money down, for a total paid of $24k. TLDR, this dealership uses deceptive sales techniques, doesn't keep their word, and stay far away from it. More

by Joe Lynn Verified Customer Verified Customer

Report | Print

Very good customer service. The staff at Toyota Al Hendrickson are very hard working people. The staff at Toyota Al Hendrickson are very hard working people. More

by Bholt94 Verified Customer Verified Customer

Report | Print

I had a deeply disappointing experience at Al Hendrickson Toyota in Coconut Creek, primarily due to the terrible service provided by Marcos Esquenazi. He rushed me through the entire process, failed to expla Toyota in Coconut Creek, primarily due to the terrible service provided by Marcos Esquenazi. He rushed me through the entire process, failed to explain anything, and pressured me into signing documents without proper clarification. I purchased a 2025 Toyota Corolla, and due to the dealership’s negligence, the car had issues from the start. When I spoke to a manager over the phone, they assured me they would take care of it. However, after driving over 100 miles back to the dealership, they failed to resolve the issue. It became clear that the management does not care about their customers. Key issues I encountered: • I was not given essential documentation, including details about the Service Warranty, Gap Insurance, and Contractual Terms. • There was no clear explanation of the purchase price, trade-in value, total cost, interest rate, or loan term before finalizing the agreement. • The vehicle was delivered in poor condition—it had visible scratches and was not properly detailed. • Despite promises from management, my concerns were ignored, and the issue was left unresolved. Overall, this was the worst dealership experience I’ve ever had. They are more focused on financial gain than on customer satisfaction. I would not recommend Al Hendrickson Toyota to anyone looking for a professional and transparent car-buying experience. More

Report | Print