M'Tazi Payne

I requested the manager of service to give me a call to discuss my invoice. I have not rec’d a return call as of this moment. discuss my invoice. I have not rec’d a return call as of this moment. More

by jamnjazzn Verified Customer Verified Customer

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Timeliness, communication and overall customer service very poor. Requested diagnosis for failure to start. First fix attempt did not happen till late in the day on Sat. That did not work - called and very poor. Requested diagnosis for failure to start. First fix attempt did not happen till late in the day on Sat. That did not work - called and texted several times Monday with no response from any of the Service Dept numbers. The only ones helpfulnwere the sales team. Finally on Tuesday they replaced the starter. Service Director did not return any calls. A good candidate for lean six sigma study. When I picked up csr it was covered in mulberry residue. They did not go the extra mile or hit the exceptional or express service marks. More

by carees05 Verified Customer Verified Customer

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Southern Nissan Chesapeak has the best server I know of. The serve reps were very experienced in their occupation s. Thank you for caring about my Nissan marada. And myself. The serve reps were very experienced in their occupation s. Thank you for caring about my Nissan marada. And myself. More

by BSTRICE3 Verified Customer Verified Customer

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Whenever I come there I always get great service from Ms Payne, the young lady who always checks me in. It is also so quick and efficient. Thank you so much. Payne, the young lady who always checks me in. It is also so quick and efficient. Thank you so much. More

by Cynthiasanford41 Verified Customer Verified Customer

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Punctual, Attentive, Friendly, Close to home, Clean waiting area, Clean restroom, Easy to understand, Honest waiting area, Clean restroom, Easy to understand, Honest More

by LYNNMILLER95 Verified Customer Verified Customer

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Very reliable results My service advisor-M'Tazi Payne-is always reliable and informative for my vehicles needs... always reliable and informative for my vehicles needs... More

by DAVISLEE1950 Verified Customer Verified Customer

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I had a good experience. Quick and good service. The team was thorough in keeping me informed of process. Quick and good service. The team was thorough in keeping me informed of process. More

by ladyp85 Verified Customer Verified Customer

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Always helpful and kind and professional. They recommend services, but don't pressure you into getting them done right away if you can't afford to. I've always gotten great service and will c They recommend services, but don't pressure you into getting them done right away if you can't afford to. I've always gotten great service and will continue to bring my car there. More

by Kirby Verified Customer Verified Customer

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I realized that each organization runs it's company differently from another's and bending a little on both parties may be necessary in order to come to a consensus or common ground. differently from another's and bending a little on both parties may be necessary in order to come to a consensus or common ground. More

by aswilson1228 Verified Customer Verified Customer

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The service advisor was the most unfriendly person I have encountered in quite some time. She has no customer service skills and should find another line of work. encountered in quite some time. She has no customer service skills and should find another line of work. More

by curtjames10 Verified Customer Verified Customer

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