it was a nice experience and I will be back for more
service in the future
service in the future
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by acraig
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for your review! We're glad to hear you had a nice experience during your service visit and that you plan to return in the future. The team at Gordie Boucher Ford of Kenosha truly appreciates your feedback and looks forward to helping you again on your next service visit.
Affordable and courteous They were ready when I got there
and got the work done quickly
and got the work done quickly
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by Chow51aael
Verified Customer
Verified Customer
Other Employees Tagged:
Lyndsey Hammond
Mar 07, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great review! We're glad to hear Lyndsey was ready for you when you arrived and helped get your service completed quickly. Our team works hard to provide affordable, courteous service and make every visit efficient. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to seeing you again on your next service visit.
Sal Pappalardo
General Manager
Gordie Boucher Ford of Kenosha
Car got to dealership at 7:30 am and I heard nothing
until 3:00 pm. Was told they had not started any repairs yet and would have to keep it overnight. This is the worse dealership I have ever experience
until 3:00 pm. Was told they had not started any repairs yet and would have to keep it overnight. This is the worse dealership I have ever experienced.
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by DAVIDDAVELABELLE
Verified Customer
Verified Customer
Other Employees Tagged:
Lyndsey Hammond
Jan 14, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this caused. Waiting from 7:30 a.m. until 3:00 p.m. without an update only to learn that repairs had not yet begun and the vehicle would need to stay overnight is absolutely not acceptable, and we understand why that was upsetting. We do want to thank you for giving us the opportunity to speak with our Service Manager and allowing us the chance to address and correct the issues directly. We appreciate you taking that call and working with us so we could better understand where the breakdown occurred and take steps to fix it. Thank you again for your honesty and for allowing us the chance to address your concerns.
Sal Pappalardo
General Manager
Jan 14, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this caused. Waiting from 7:30 a.m. until 3:00 p.m. without an update only to learn that repairs had not yet begun and the vehicle would need to stay overnight is absolutely not acceptable, and we understand why that was upsetting. We do want to thank you for giving us the opportunity to speak with our Service Manager and allowing us the chance to address and correct the issues directly. We appreciate you taking that call and working with us so we could better understand where the breakdown occurred and take steps to fix it. Thank you again for your honesty and for allowing us the chance to address your concerns.
Sal Pappalardo
General Manager
I drove in and immediately was greeted by the person who
got the vehicle ready and your order written up. By the way, she was very polite and efficient. Next, she escorted me to the waiting lounge and told
got the vehicle ready and your order written up. By the way, she was very polite and efficient. Next, she escorted me to the waiting lounge and told me I could help myself to any of the refreshments that they now have. While waiting, Pam, who does the baking and keeps the refreshments stocked up, offered me a goodie bag to take home, which I always say yes to. I was constantly kept informed on the progress of the work done on my truck. This is a well-oiled machine that they have, and each and every one acted very professional. I have bought at least six cars and two trucks there within my lifetime time. And each and every time, it was a pleasant experience. A job well done by all......
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by BUDDHA1120
Verified Customer
Verified Customer
Other Employees Tagged:
Lyndsey Hammond
Mar 07, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the thoughtful review and for being such a loyal customer. We're glad Lyndsey, Barb, and Karen helped make your visit comfortable and kept you informed while your truck was being serviced. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your continued support over the years.
Sal Pappalardo
General Manager
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