Luz Merturi
Luz Merturi at Family Kia

Luz Merturi

Server Advisor

Family Kia

2665 U.S. Highway 1 South
St. Augustine, FL 32086

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Luz Merturi

October 09, 2025

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Employee Rating

Great communication, maintenance finished earlier than expected. Will definitely continue to get my car serviced here. More

by infiniteJ
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Recommend Dealer
Yes

October 07, 2025

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Super easy process to get my warranty fixed done. Had a loaner vehicle ready very seamless couldn’t have asked for better service. Very thorough and I appreciated the car wash More

by antpt1999
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Recommend Dealer
Yes

October 04, 2025

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Professional. informative. kept to time frames. Returned in very clean state. I drive further because of the way they treat you. More

by elle t
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Recommend Dealer
Yes

October 02, 2025

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Excellent customer service from the start. Luz communicated with us everyday, letting us know the status of our cars service. More

by ladybug472
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Recommend Dealer
Yes

September 29, 2025

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Can’t ask for better service from the service team including Lou, joe, Hans Scott and the rest of the team. Treats you like family. More

by JSAGEL
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Recommend Dealer
Yes

September 25, 2025

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The owner is aggressive and tries to use intimidation to skirt responsibility for something that should’ve been resolved weeks ago at this point. Our Kia sportage is still running btw, Marius. Unlike you, w More

by lukechloe2018
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Recommend Dealer
No

September 09, 2025

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Welcoming, kept me informed, took their time and gave great explanations. Gave clear info about service schedule. More

by elle t
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Recommend Dealer
Yes

August 21, 2025

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New Service Dept. is Awesome! As always everyone was friendly and helpful. The work I requested was performed timely and Joe was professional and very helpful in keepi More

by PANASEA
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Recommend Dealer
Yes

Other Employees Tagged: Jo Merturi

July 20, 2025

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let's make this simple, today's service was outstanding. No nonsense, everything was in order, the advisor was professional, this makes it worth the trip from Ocala. Thanks More

by bobczopek
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 18, 2025

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Employee Rating

Fast, efficient, good business was in and out and received a loaner until it was done a brand new car More

by charleswycuff0
Recommend Dealer
Yes

Other Employees Tagged: Scott Ingenito, Casey Ingenito, Derek Hey, Casey Root , Hans bolding, did great job

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