Luther McKenzie

I wish I could give this dealership 0 stars. On September 19, 2024, we leased a 2024 Toyota Tacoma TRD Sport under a 36-month agreement at $549.99 per month, with a total mileage allowance o On September 19, 2024, we leased a 2024 Toyota Tacoma TRD Sport under a 36-month agreement at $549.99 per month, with a total mileage allowance of 36,000 miles. As part of the deal, we traded in our 2023 Lexus GX 460, which was appraised at $55,000. At the time, the payoff amount for the Lexus was $50,789. The dealership agreed to allocate $2,546 from the trade-in value as a down payment for the Tacoma and issue a check for the remaining balance. After completing the initial paperwork and taking possession of the Tacoma, the dealership contacted us a week later, demanding that we re-sign the documents. We were told that the Lexus payoff would not be processed unless we complied. Despite the pressure and inconvenience, we re-signed the necessary documents on October 11, 2024, after Lexus charged us for the monthly payment due to the delay in payoff. On October 25, the finance manager confirmed that all paperwork was finalized and instructed us to begin making payments for the Tacoma. However, on November 1, the same finance manager informed us that the accounting department was just beginning to process the Lexus payoff and our refund check. We finally received the refund check on November 11, 2024—nearly two months after the lease began. Upon contacting Lexus on November 11, we learned that the vehicle payoff had still not been processed. Under Florida law, dealerships are required to pay off trade-in vehicles within 10 business days, a deadline this dealership has far exceeded, even after the updated paperwork was signed. More

by FARAZ.PERVAIZ Verified Customer Verified Customer

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The help of Luther and other associates made the car buying process easy and smooth. buying process easy and smooth. More

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Luther was my salesman yesterday and he was amazing! He was kind and considerate and explained everything every step of the way. I was able to make a deal with no problem. He was kind and considerate and explained everything every step of the way. I was able to make a deal with no problem. More

by Joanne C Verified Customer Verified Customer

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I have been taking my Toyota Camry to be serviced at this dealership for at least the past three years and I turned in my lease yesterday and started leasing a 2025 hybrid Camry. dealership for at least the past three years and I turned in my lease yesterday and started leasing a 2025 hybrid Camry. More

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Luther was really helpful , and answered all my questions, he went above and beyond 😃 He helped me though this process questions, he went above and beyond 😃 He helped me though this process More

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Very verynice people helped me alot I would recommend them to all my friends super them to all my friends super More

by PLAYGIRL6811 Verified Customer Verified Customer

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I mentioned what my budget was and Marcus and Luther picked the perfect car for me picked the perfect car for me More

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My salesperson was respectful and there for me as well as the manager and finance. the manager and finance. More

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This dealership need more offices to accommodate customers .I find it very inconvenient referring to a Saturday customers .I find it very inconvenient referring to a Saturday More

by HBAILEY59 Verified Customer Verified Customer

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Luther was great, he was attentive and always giving us attention and tried to provide us with everything we requested attention and tried to provide us with everything we requested More

by llobban Verified Customer Verified Customer

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