Luther McKenzie

I was not impressed at all with the service I received from Luther. I've been in sales for over 20 years, and I could never imagine treating any of my customers the way he treated me. His attitude showe from Luther. I've been in sales for over 20 years, and I could never imagine treating any of my customers the way he treated me. His attitude showed that he really didn't care about me as a customer. Overall, my experience with this dealership was not bad, but based on working with Luther, I honestly can't say that I would recommend it to anyone else (even though my rating gave it an automatic "yes" answer). I will mention the fact that the service department treated me very well. I was very disappointed that I had to bring my used car in for service within only a couple days of purchasing it, due to the engine light coming on, but they did take me without an appointment and got me out within a reasonable time. Wesnar was also very nice to work with. More

by markmpt Verified Customer Verified Customer

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Over the years, we have bought several cars from Junior Charles. He has always provided excellent service and good prices and he is the reason we keep coming back to Al Hendrickson. Charles. He has always provided excellent service and good prices and he is the reason we keep coming back to Al Hendrickson. More

by abrews Verified Customer Verified Customer

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The salesman was very professional and with his help I was able to purchase a vehicle that I love. was able to purchase a vehicle that I love. More

by ROBERTSRE Verified Customer Verified Customer

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Horrible customer service, I have bought many cars from Al Hendrickson Toyota and I am extremely disappointed. The lady that answered the phone was extremely rude and when I was finally transferred to the Al Hendrickson Toyota and I am extremely disappointed. The lady that answered the phone was extremely rude and when I was finally transferred to the show room, I spoke to one of the managers who didn't even respond to my greetings. This is probably the last time I do business with Al Hendrickson Toyota. More

by knkconsultants Verified Customer Verified Customer

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Let me start by saying Luther was a 10/5, he was great! He made buying a car a stress free & a great experience. Now for the financing group… I know they have to do their job and make their money. I felt l He made buying a car a stress free & a great experience. Now for the financing group… I know they have to do their job and make their money. I felt like for buying almost a $40,000 car I should get my tint for free.. they told me I would have to pay $300 after purchasing this Highlander. I went back and asked the guy and he said “well you already signed so you have to pay the $300 if you want tints. That’s one thing….. AND after I brought the car home and was looking at all the features, I stumbled across a part missing. The trunk cargo cover was missing out of my trunk… would I recommend this place again? Eh prob not, I’d recommend Luther though :) More

by ANNIEGUASTALLI Verified Customer Verified Customer

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Having been to this dealership exclusively from 2017 to current buying 2-4 cars every 36-39 months and recommending other members of family to shop around and make sure to check this one out last! It is a current buying 2-4 cars every 36-39 months and recommending other members of family to shop around and make sure to check this one out last! It is a remarkable process, well run, and, especially Jessica Fernandez, Executive Assistant took care of us with kit gloves every purchase. Now that we came in on 1/4/2025, just to check out if there would be a deal, we tried it with the new ownership and management, of course, checking with Jessica first to get the proper sales and management team that we are accustomed. Yes, they were top of the line, professional, courteous, and very down to earth! If it were not for Luther McKenzie we did NOT expect to get a deal done on this day. When things fall into place as they did this night it would be crazy to not take our deal! From every point of the experience from Sales to Management to Finance, it was superb! This is not a 5 star review it should be a 10 star! More

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Wonderful service. Kind and respectful answered all questions in a timely manner thank you for your help Kind and respectful answered all questions in a timely manner thank you for your help More

by MARCY0730 Verified Customer Verified Customer

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Luther made the process smooth and simple. He anticipated my questions before they were asked. Quite possible the best car buying experience I ever had (and I'm 72). I look forward to deali He anticipated my questions before they were asked. Quite possible the best car buying experience I ever had (and I'm 72). I look forward to dealing with your service department. More

by JJCASCONE Verified Customer Verified Customer

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My experience at Al Hendrickson Toyota was outstanding. Luther Mackenzie my salesperson was awesome and he made sure that all my needs were met. The rest of the staff was professional and respectful. Luther Mackenzie my salesperson was awesome and he made sure that all my needs were met. The rest of the staff was professional and respectful. More

by docapozzi64 Verified Customer Verified Customer

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My recent experience purchasing a vehicle at Al Hendrickson Toyota was excellent. And beyond that, my sales professional, Luther McKenzie, was outstanding. Luther took the time to understand my pos Hendrickson Toyota was excellent. And beyond that, my sales professional, Luther McKenzie, was outstanding. Luther took the time to understand my position, and helped me throughout the process, and went above and beyond to make sure that I was satisfied. More

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