Lupe Cantu
Lupe Cantu at C R Chrysler Dodge Jeep RAM of Adrian
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Lupe Cantu

Sales Manager

C R Chrysler Dodge Jeep RAM of Adrian

1211 US-223
Adrian, MI 49221

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53 Reviews

Hello and Welcome to CR Chrysler of Adrian. My name is Lupe Cantu, I've been in the business since Feb, of 1995 and I am a previous owner of A Chrysler Jeep Dodge Ram dealership and a body shop in Northwest Ohio. I'm a family man with 7 children and the most beautiful wife a man can have. Big follower of Jesus Christ, Big fan of the Chicago Cubs, Dallas Cowboys, Boxing and the Wauseon Indians. Feel free to stop by and talk. I'm here to make sure you are treated with all the respect that you deserve.

Dealership Experience

5 yrs, 11 mos

Industry Experience

29 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

not yet
rated

53 Reviews

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53 Reviews of Lupe Cantu

March 10, 2023

Dealership Rating
Employee Rating

We did not have a pleasant experience with buying our vehicle from this dealership. First of all, even though we specified exactly what we were interested in, giving full VIN information and specific fe More

by stansosi
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Kyle Ringle, Shelby Holtz

Mar 10, 2023

C R Chrysler Dodge Jeep RAM of Adrian responded

Silviu, I'm writing in response to your recent experience at our store and with myself. First of all, allow me to apologize for the misunderstanding we had over the phone. When you first called in and inquired about a Chrysler 300, you spoke with Renee, our BDC representative, and you mentioned to her that you have been in contact with me, but I was clueless. When Renee approached me that morning, stating that I had been in touch with you. I told her that I had not been in contact with you whatsoever. About 1 hour later, you called in and asked for me. I had a great conversation with you regarding a Chrysler 300, not knowing which one you were talking about since You offered $40k out the door, which is significantly lower than your employee pricing. However, we did have a Chrysler 300 that we could work on the price for you. I asked if I could finish what I was doing and call you back, to which you said ok. I worked the deal and called you back. I mentioned to you that I could do a better discount on the unit I was looking at, and I also asked if you bought any coverage when you purchased any vehicles in the past. You told me that you did on the last car, and it was an 8yr/60k mile warranty, to which I responded we also have that coverage, and your response was, great. So with the the warranty would bring the price to what offered. again, not knowing all this time you were talking about the most expensive unit and extremely less then the Employee Price you receive and if we had done that deal we would have lost over $5000 plus the cost of the warranty. Also, I was not at the store and I couldn't reach you since I was at a Wake and Funeral as I mentioned to you on the call and not to worry because our Finance Director will have all you need. We did provide you with a price for the warranty, but it was not given to you at no cost or included in the deal. We understand that there may have been some miscommunication during our conversation, and we apologize for any confusion that may have occurred. Furthermore, we understand there was a misunderstanding regarding the vehicle you were interested in purchasing. We apologize for any inconvenience this may have caused, and we will work to ensure that such misunderstandings do not occur in the future. Please do not hesitate to contact us with further questions or concerns regarding your purchase. We value your business and hope to have the opportunity to serve you again in the future. I appreciate your understanding. Thanks, Lupe Cantu Sales Manager

Mar 12, 2023

stansosi responded

Hello Lupe, you are absolutely right about me talking first with Renee. I mentioned to Renee that I contacted you VIA EMAIL using the dealership's website. If you go to your dealership website, click on the "About Us" link, then "Meet Our Stuff", then click on your picture, you get to a page that has details about you and also a section to contact you. That is where I put all the details first. The reason I contacted You is because You are the manager and You have the highest review rating. You are also right that you called me and we had a great conversation. However you miss to mention that I gave you the exact VIN and exact description of the vehicle we were interested in. I wasn't talking about A Chrysler 300, I was talking about a specific Chrysler 300. You asked if we own other Chrysler products and if we got additional warranty on the product and I mentioned that the answer is yes, AND at that moment you said that you "can throw an extended warranty, which is normally $2800, at no additional cost for us". One thing I do during ANY phone conversation is I take notes, so I can remember details. I also appreciate honesty and integrity. I will let the readers decide whether these qualities were present in this case. Thanks, Silviu

August 27, 2022

Dealership Rating
Employee Rating

Coolest and funniest salesman that I’ve met, very down to earth and understanding of our needed vehicle. Keep being yourself Fernando. Que tipaso es Fernando, uno de los mejores vendedores que he conocido. More

by hzuniga01
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Canales, Jr.

Aug 30, 2022

C R Chrysler Dodge Jeep RAM of Adrian responded

We are very happy to hear that Fernando provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 16, 2022

Dealership Rating
Employee Rating

We had a really great sales experience thanks from beginning to end. Thanks to Felipe, and the team at CR motors. We were just tire kickers until Felipe met us out in the lot. We felt valued and th More

by LMAJOR3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Landrie, Felipe Mata

Aug 17, 2022

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Felipe and our team, and we look forward to working with you again.

June 02, 2022

Dealership Rating
Employee Rating

Everyone was very friendly and helpful Would definitely buy again from dealership Thanks Everyone keep up the great work More

by Kenneth baker
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Felipe Mata, Financial department

Jun 03, 2022

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you, Kenneth! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing C R Chrysler Dodge Jeep RAM of Adrian.

May 27, 2022

Dealership Rating
Employee Rating

I enjoyed my experience at CR, everyone is so welcoming and willing to help you with what is best. More

by Kayley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Hickok, Kelsey Landrie

May 30, 2022

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you so much for your kind words, Kayley, and for taking the time to leave us this wonderful feedback!

March 26, 2022

Dealership Rating
Employee Rating

Really nice dealership with really great people, James was the best, helped get us in the vehicle that we really wanted, made sure to get the best deals for us to be able to come home in what we wanted. More

by tlmmrm
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Hickok

Mar 28, 2022

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you so much for taking the time to share your feedback with us. James and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 16, 2022

Dealership Rating
Employee Rating

First time buying from this dealership but drove 50 minutes to check it out. Fernando was great and I love my new Jeep Grand Cherokee! More

by McKenzie.B
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Canales, Jr.

March 12, 2022

Dealership Rating
Employee Rating

Extremely satisfied with their services and assistance with the purchase of my new Tesla. The dealership team was nothing short of exceptional in terms of trying to help with any or all of my questions! More

by Ramonfrias24
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Hickok

March 11, 2022

Dealership Rating
Employee Rating

They went above and beyond to help me out, I greatly appreciate it. Thank you Kyle! More

by thomaslarnold8706
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Ringle , Heather Witte

Mar 11, 2022

thomaslarnold8706 responded

Awesome environment, everyone is always down to earth.

March 10, 2022

Dealership Rating
Employee Rating

James did a great job took over the deal to make sure we got the truck we ordered. More

by nick.fuller
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Hickok

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