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Luke Lord

Overview Reviews (94)

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Luke Lord

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Luke Lord

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

I have been working at Phil Fitts Ford & Lincoln for over 4 years. I enjoy hunting, fishing, biking and woodworking. I am a Dad and a Veteran of the Navy. My favorite movies are Die Hard and Ghost Busters. Come see me at Phil Fitts Ford and I'll make you an amazing deal with zero pressure!

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5.0

94 Reviews

Overview Reviews (94)

Dealership Experience

7 yrs, 11 mos

Industry Experience

7 yrs, 11 mos

Languages Spoken

English

5.0

94 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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94 Reviews of Luke Lord

July 30, 2024

Dealership Rating

Employee Rating

Great experience working with everyone at Phil Fitts Ford! They answered all of my questions and communicated clearly. Ford! They answered all of my questions and communicated clearly. More

by dave_tomko

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Greg Knauf

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Jul 30, 2024 -

Phil Fitts Ford & Lincoln responded

Dave, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

June 09, 2024

Dealership Rating

Employee Rating

Only complaint I had was the finance process was a little slow, but overall it was one of the better car buying experiences I have had slow, but overall it was one of the better car buying experiences I have had More

by aevjr63

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Greg Knauf

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Jun 10, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad Luke and Greg were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

Jun 12, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you for sharing this recent experience with us. Please give us a call at (724) 658-3521 and we will do our best to make this better. We hope to hear from you soon.

June 06, 2024

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Employee Rating

Lucas was very knowledgeable about vehicles friendly and helpful spent a lot of time explaining features of new ranger thanks helpful spent a lot of time explaining features of new ranger thanks More

by andyjohn1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jun 06, 2024 -

Phil Fitts Ford & Lincoln responded

Andy, It's great to hear that Lucas was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

June 01, 2024

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Employee Rating

Great from beginning to end! ! Would highly recommend for all Ford needs!! Kenny and Luke are the best! ! Would highly recommend for all Ford needs!! Kenny and Luke are the best! More

by IFLYMDS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Oliva , Kenny in Service

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Jun 03, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 18, 2024

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Employee Rating

I highly recommend Phil Fitts Ford & Lincoln from the bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly compet bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly competent people. I can't thank them enough. I really appreciated their honesty and openness in dealing with our car. I definitely recommend Phil Fitts Ford to family and friends. If I can evaluate my experience and of my relatives, with 5 stars PLUS! More

by Rosi

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Darius Carter, Albee Mangino, Mike Hietsch, Brian Grantham, Brian Hietsch, Tony Oliva, Michael Broderick, Dan Duncan , PAULA

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Apr 18, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

April 14, 2024

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I don't know who Brian Grantham is. Luke Lord was our salesman and he did a great job. Will keep him in mind for future purchases. Luke Lord was our salesman and he did a great job. Will keep him in mind for future purchases. More

by samlopes

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 14, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear Luke was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

March 21, 2024

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Employee Rating

They did what they were supposed to and brought my truck back cleaner than it left. back cleaner than it left. More

by mjl95

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Altman, Darius Carter, Albee Mangino, Rod Franzi, Mike Hietsch, Brian Grantham, Brian Hietsch, Tony Oliva, Greg Knauf , Kenny and Rob

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Mar 22, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

February 08, 2024

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Employee Rating

It was GREAT dealing with Salman Darious Carter. His service and attention to our need was IMPECKABLE. I would send and friend or family member and recommend him to them. His service and attention to our need was IMPECKABLE. I would send and friend or family member and recommend him to them. More

by godsg

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Darius Carter

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Feb 08, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

August 08, 2023

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Employee Rating

Got a nice truck for a nice price. The salesman Luke was really great. Thanks Phil Fitts Ford. The salesman Luke was really great. Thanks Phil Fitts Ford. More

by kpgrimm

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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Aug 10, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Luke to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

February 01, 2023

Dealership Rating

Employee Rating

Professionalism from vehicle order to delivery could not be more satisfied with the purchase of this new ford be more satisfied with the purchase of this new ford More

by FLYNCH

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Albee Mangino, Mike Hietsch, Brian Grantham

Report | Print

Feb 02, 2023 -

Phil Fitts Ford & Lincoln responded

Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. I'm glad to hear that Luke and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you from the Phil Fitts Family

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Luke Lord

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

94 Reviews of Luke Lord

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