Luke Burfield

Sadly, the last interactions with this dealership (or lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes o lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes on August 19, 2024. During the finance process, Luke Burfield made an error in my paperwork which resulted in my having to return 5 days after I left with my new Tuscon. My options then were either to pay another $500 to keep the coverage package I thought I had left with, or have it cancelled. Because it was his error, it didn't seem right that I had to "pay" for that. Being presented with no other option, I reluctantly agreed to cancel it but expressed my unhappiness because that coverage was something I wanted. On my drive home from that interaction with Luke, Alex Irlin, the GM at the dealership, happened to call for feedback on my experience. I explained the situation. He said he understood and that he'd see what he could do. I never heard from him again. I left a voicemail for him and two emails over the next couple weeks. No response. Then two days after the call from Alex, Josh called to see how it was going with the new Tuscon. I explained the situation to him, as well, even though I knew it really had nothing to do with him. Josh has always been so considerate and responsive; I was sure I'd hear back from him. He said he would talk to Alex and get back to me. I've heard nothing more from either of them. I realize they've gotten what they wanted out of me at this point - a sale and a clean transaction in their books. All dealerships are fighting for relationships with buyers and this one would have been SO easy for them to maintain. They haven't. Very disappointing. More

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Enjoyable experience buying a used vehicle (almost new) from these guys. Pleasant, informative sales guy, enjoyable finance gent. from these guys. Pleasant, informative sales guy, enjoyable finance gent. More

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Great sales experience, poor f&i/back office experience and vehicle was not fully pdi on delivery. and vehicle was not fully pdi on delivery. More

by cathy.sinnott Verified Customer Verified Customer

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Tyler was nice, speedy as I was in somewhat of a hurry, yet he went over everything thoroughly for me. He had the car ready for me when I arrived, and upon buying it, he had it spiffed up all nice for me yet he went over everything thoroughly for me. He had the car ready for me when I arrived, and upon buying it, he had it spiffed up all nice for me in record time. So thank you to Tyler. As a PS - I look forward to when your new building is finished as it was cold in the offices and not at all private. Not your fault so I am not being critical, just saying. More

by aarsvold Verified Customer Verified Customer

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Was able to find a car and price that worked for my budget in one day. budget in one day. More

by anthonyraiola5 Verified Customer Verified Customer

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I did not end up purchasing a vehicle. The first vehicle I test drove was filthy. I wanted to purchase a different color of the same make model but dealership was not willing to work a dea The first vehicle I test drove was filthy. I wanted to purchase a different color of the same make model but dealership was not willing to work a deal. More

by RIVERAGROUP Verified Customer Verified Customer

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Very happy with my experience with AK for the car purchase and with Luke for the paperwork. purchase and with Luke for the paperwork. More

by SVQUILTINGMOM Verified Customer Verified Customer

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Excellent sales and service department. Staff are friendly and knowledgeable. I would highly recommend them and this brand. Staff are friendly and knowledgeable. I would highly recommend them and this brand. More

by DrJRD Verified Customer Verified Customer

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We actually had fun with the car buying process. It was long with the wait on qualifying-but it was ‘black Friday’ and very busy. Lariah made the entire process fun as she was great to work with! It was long with the wait on qualifying-but it was ‘black Friday’ and very busy. Lariah made the entire process fun as she was great to work with! More

by darcie715 Verified Customer Verified Customer

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Carrie was extremely helpful and accommodating as we made our purchase of a new Hyundai vehicle. She was very friendly and helpful throughout the decision making process, purchase and financing process, and our purchase of a new Hyundai vehicle. She was very friendly and helpful throughout the decision making process, purchase and financing process, and has offered to provide assistance after the sale whenever it is needed. Overall a very positive experience thus far. More

by andersone0551 Verified Customer Verified Customer

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