Lukas Douglas

After decades of buying cars i finally found a place that is top notch. From my inquiry to final sale it was more than pleasant to deal with these folks. Professional and knowledgeable of what I wanted. The is top notch. From my inquiry to final sale it was more than pleasant to deal with these folks. Professional and knowledgeable of what I wanted. The process was literally flawless. Being in the sales and service industry myself doing hvac I have never seen people work so hard to please someone. I will be back no questions. More

by jennshubby Verified Customer Verified Customer

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Anastas and Sean are the best sales people ever worked with Key of Rochester goes above and beyond every single time I bought multiple cars and recommend it to everyone with Key of Rochester goes above and beyond every single time I bought multiple cars and recommend it to everyone More

by BRIANWOOD2 Verified Customer Verified Customer

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It took over a month for our trade-ins to be paid off. Salesman was very knowledgeable and kind, We never met Finance once and were never given a pencil. I've purchased a lot of vehicles in my lifetime a Salesman was very knowledgeable and kind, We never met Finance once and were never given a pencil. I've purchased a lot of vehicles in my lifetime and this was the most unprofessional and scary process. Still waiting for one vehicle to show paid off. More

by hthrm00 Verified Customer Verified Customer

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Was under the impression that I had an appointment first thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said no, I would be waiting. I was very rudely told “you might be waiting awhile”. I was then asked if I was there for any other services which I replied “no”. Like I was hiding something. A gentleman standing off in the corner then spoke up and said I think you are here to see me as well. Turns out he’s the paint touch up guy. Good thing he was there or I may have been wondering what the service advisor was asking about all day. I had no idea the paint guy was coming that day. I just purchased a vehicle from you and had a minor problem, that quite frankly I had a pretty good idea what was wrong with it and could have easily fixed it myself. However based on principle I took it back as it clearly was never noticed through the recon and prep/delivery process. I can only imagine if simple door switches weren’t checked for proper operation what else was missed during the inspection and prep. I understand that people have bad days. When you deal with the public and a customer you need to put it aside. I will NEVER be using Key for any services again. More

by jakebourdeau80 Verified Customer Verified Customer

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Jen and her team are a pleasure to work with, efficient and professional every time I need to bring my jeep in and professional every time I need to bring my jeep in More

by bdaisymeadow Verified Customer Verified Customer

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Great overall experience! Sean was extremely helpful, experienced and efficient. Great communication throughout the process. I would definitely refer a friend!! Sean was extremely helpful, experienced and efficient. Great communication throughout the process. I would definitely refer a friend!! More

by Croftygirl Verified Customer Verified Customer

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They were were good to us I would buy from that dealership again great people to work with dealership again great people to work with More

by ahartford12 Verified Customer Verified Customer

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The people. That help me were great. I was not expecting service like this. Thank you so much for keys Dodge dealership. That help me were great. I was not expecting service like this. Thank you so much for keys Dodge dealership. More

by creggbrunelle Verified Customer Verified Customer

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The Rochester crew took really good care of my car, I'll definitely be coming back for my next service! definitely be coming back for my next service! More

by Ryan Verified Customer Verified Customer

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Sales Rep Austin was quick to reply and answered all of our questions thank you our questions thank you More

by Timothy Verified Customer Verified Customer

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