Luis Valdes
Luis Valdes at Capital Toyota, Inc.

Luis Valdes

Toyota Service Advisor

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.9
25 Reviews
4.9

25 Reviews

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25 Reviews of Luis Valdes

October 07, 2025

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Service department always goes the extra mile to make sure you're satisfied. Thanks Scott for making me feel important. More

by ericjdingman
Service Price Transparency
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Recommend Dealer
Yes

October 02, 2025

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Easy to make an appointment, friendly people, I feel I was able to get in and out fairly quickly More

by rpluzzi
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Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that scheduling your appointment was easy and that Luis and our team were able to make your visit smooth and friendly. We look forward to welcoming you back to Capital Toyota anytime!

September 18, 2025

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Great place, snacks could be better. Maybe some mini Oreos or muffins. Chips would be cool, maybe some yogurt parfait. Wouldn’t be too much to set out a fruit tray, or charcuterie board More

by Camrygirl
Recommend Dealer
Yes
Oct 02, 2025

Capital Toyota, Inc. responded

Thank you for your feedback! We’re thrilled you enjoyed your visit to Capital Toyota and truly appreciate your creative snack suggestions. We love hearing ideas to make our guests feel even more comfortable, and we’ll definitely take your thoughts into consideration as we continue improving our service experience. We look forward to welcoming you back soon!

July 05, 2025

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The intake stall were courteous & informative & helpful. The accounting staff also very nice & informative as well. I have never had a problem with the service rendered. It would be nice if work wasn’t More

by madelenemiller
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Richard Levi , Jonah Johnson - 5 stars

Aug 08, 2025

Capital Toyota, Inc. responded

Thank you so much for your kind words and for recommending Capital Toyota to your friends! We’re delighted to hear our intake and accounting teams have been courteous, informative, and helpful throughout your visits. We appreciate your feedback about scheduling and service convenience. We’re always looking for ways to make your experience easier and more seamless, and your input helps guide those efforts. We also hear you about the car wash service — we’re working on ways to bring back those little touches that brighten your day. Thank you again for your loyalty and trust. We look forward to continuing to provide you with the quality service you deserve!

May 17, 2025

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Nice and friendly service. I spend less time of I was specked waiting for my car. More

by Rcambranis
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2025

Capital Toyota, Inc. responded

Thank you for the kind words! We're so glad to hear that you enjoyed our friendly service and that your visit was quicker than expected. We always aim to respect your time while taking great care of your vehicle. We appreciate you choosing Capital Toyota and look forward to welcoming you back for your next visit!

May 16, 2025

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Richard Levi at Capital Toyota is an excellent Service Manager, who knows his clients and their vehicles. As usual, Richard greeted me by my name and asked which Toyota vehicle would they be serving today More

by Sam
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Recommend Dealer
Yes

Other Employees Tagged: Richard Levi, Sandy Leamon

May 19, 2025

Capital Toyota, Inc. responded

Hi Sam, Thank you so much for your wonderful feedback! We’re thrilled to hear that Richard and our service team provided such personalized and efficient care. Knowing that Richard remembers you by name and gets you in and out quickly is exactly the kind of experience we aim to deliver every time. We’ll be sure to share your kind words with Richard and the mechanics — they’ll be so encouraged to hear how much you appreciate their hard work! Thanks again for choosing Capital Toyota. We look forward to serving you and your 4Runner for many miles to come!

April 30, 2025

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Making the appointment is so easy and fast in the website. Dropping off the car and how efficient is the process is outstanding . Luis Valdés is helpful and caring. More

by Petrafaustina
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 07, 2025

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re so glad to hear that scheduling your appointment was quick and easy, and that the drop-off process was efficient. It’s great to know that Luis Valdés made such a positive impression with his helpfulness and care. we’ll be sure to pass along your feedback to him! We truly appreciate your support and look forward to serving you again in the future

April 30, 2025

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The service was excellent. Everyone showed a strong desire to help us and solve our problem. They communicated with us and let us know what was going on. We will be returning More

by Jg1805
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Morgan

May 07, 2025

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're so happy to hear that our team provided excellent service and kept you informed throughout the process. It means a lot to us that we could help solve your problem and make your experience a positive one. We’re looking forward to welcoming you back whenever you need us — we’ll always be here to assist!

March 06, 2025

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Excellent service and employees are definitely people who care about their customers! Capital Toyota is extremely blessed by having Luis Valdes on their service team! This young man is so Professional and More

by queenbeesue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Capital Toyota, Inc. responded

Thank you so much for sharing your heartfelt experience! We're incredibly grateful for your kind words about Luis. It’s wonderful to hear that he went above and beyond to help you during such a difficult time. We truly value team members like Luis, who are not only professional but also caring and empathetic. Your feedback means so much to us, and we will definitely pass along your praise to him. If you ever need anything else, we’re here for you, and we look forward to serving you again. Sending our best to you and your family.

January 11, 2025

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Employee Rating

Aaron was very helpful and timely. He was very helpful even after we bought the suv More

by thefivedollarfarm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Aaron Sterzik, Eddie Triplett

Jan 20, 2025

Capital Toyota, Inc. responded

Thank you for your kind review! We’re so glad to hear that Aaron was able to assist you both during and after your SUV purchase. Providing helpful and timely service is always our goal, and we’re thrilled to know Aaron went above and beyond to ensure your experience was a great one. If you ever need anything else, please don’t hesitate to reach out. We look forward to serving you again in the future!

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