Luis Valdes

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so glad to hear that we could take care of the issue promptly and provide you with a rental car while we worked on your vehicle. Keeping our customers informed and ensuring their peace of mind is always our priority. It was a pleasure working with you, and we truly appreciate your trust in us. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Capital Toyota, and safe travels!

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department and that the communication was clear and efficient. It’s fantastic to know that your first visit to Capital Toyota for service was excellent! We truly appreciate your trust in us and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out. Safe travels!

Capital Toyota, Inc. responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our service staff, and that you felt comfortable throughout the process. Our team strives to provide a pressure-free environment and excellent service, so your feedback means a lot to us. If you need anything in the future, we’re always here to help. Have a great day!

Capital Toyota, Inc. responded

Thank you for the positive feedback! We’re thrilled to hear that you found our staff helpful, friendly, and professional. We appreciate you taking the time to share your experience and look forward to serving you again in the future!

Capital Toyota, Inc. responded

¡Muchas gracias por su amable comentario! Nos alegra mucho saber que está satisfecho/a con nuestros servicios y la atención de nuestro personal. Su satisfacción es nuestra prioridad, y apreciamos mucho sus palabras. Esperamos poder servirle nuevamente en el futuro.

Capital Toyota, Inc. responded

Thank you for your fantastic review! We’re thrilled to hear that Luis went above and beyond to assist you and keep you informed throughout the service process. It’s great to know he handled your urgent situation with care and secured the necessary parts and discounts for you. We appreciate your kind words about our team’s service, and we’re delighted we could provide such a positive experience. If you need anything in the future, don’t hesitate to reach out. Thanks for choosing Capital Toyota!

Capital Toyota, Inc. responded

Thank you so much for your glowing review! We're thrilled to hear that you had a great, friendly, and quick experience with both our sales and service departments. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can do for you or anyone you know in the Chattanooga area, please don't hesitate to reach out.

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience and received excellent customer service. Ensuring your car is safe and meeting all your needs is our top priority. We appreciate your trust and look forward to serving you again in the future!

Capital Toyota, Inc. responded

We are very sorry to hear about your experience and the serious issues you encountered. This is certainly not the standard of service we strive to provide. Our service manager will be reaching out to you immediately to address these concerns and ensure your vehicle is thoroughly inspected. Your safety is our top priority, and we deeply regret any inconvenience this may have caused.

Capital Toyota, Inc. responded

Thank you for bringing this to our attention, Kevin. While we're pleased to hear that the work on your windshield met your expectations, we're truly sorry for the condition in which your vehicle was returned. This is not reflective of the standards we hold at Capital Toyota. We will address this with our team immediately to ensure it doesn't happen again. Please contact us directly so we can make this right for you. Your satisfaction is our priority, and we appreciate your understanding.