Luis Urias
Luis Urias at Sierra Chevrolet of Monrovia
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Luis Urias

Internet Sales Manager

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.6
9 Reviews
4.6

9 Reviews

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9 Reviews of Luis Urias

March 22, 2025

Dealership Rating
Employee Rating

Very responsive and excellent communication, that says it all but it makes me give 15 words! More

by victor48
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much for taking the time to let us know how happy you are with your experience, Victor! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Sierra Chevrolet Team

March 14, 2025

Dealership Rating
Employee Rating

This is my fourth purchase from Sierra Chevy in Monrovia. I continue to go back to this dealership for their professionalism and customer service. More

by plopez626
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you've chosen Sierra Chevrolet in Monrovia for your fourth purchase. Your loyalty means a lot to us, and we’re glad our professionalism and customer service have kept you coming back. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

March 08, 2025

Dealership Rating
Employee Rating

This dealership does not care about their customers. Once they get the sale you’re pretty much not important anymore. The service department is even worse. They did not reset my tires after rotation w More

by aalarco20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 10, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your concerns regarding your vehicle and the service you received at Sierra Chevrolet. It's important to us that our customers feel valued and supported after their purchase. You are welcome to reach out to us directly so we can discuss these issues more specifically. Thank you again for your feedback. We look forward to the opportunity to improve and assist you further. Sincerely, The Sierra Chevrolet Team

March 05, 2025

Dealership Rating
Employee Rating

Nick was extremely helpful and resourceful, he took his time to answer all my questions and made my purchase a great experience. More

by sgranillo10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Scammacca

Mar 06, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback! We're thrilled to hear that Nick was helpful and resourceful during your experience at Sierra Chevrolet. It's great to know he took the time to answer all your questions and made your purchase enjoyable. We appreciate your kind words and look forward to seeing you again for your next visit! Sincerely, The Sierra Chevrolet Team

March 02, 2025

Dealership Rating
Employee Rating

It was easy to get a deal done and work out an acceptable trade in value and financing More

by SJS531
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your great feedback! We’re thrilled to hear that you found it easy to complete your deal, including the trade-in and financing, at Sierra Chevrolet. We appreciate your support and look forward to welcoming you back in the future! Sincerely, The Sierra Chevrolet Team

February 24, 2025

Dealership Rating
Employee Rating

My buying experience was painless and very convenient. If you’re looking for a great vehicle stop on by and ask for Luis(HE WAS EVERYTHING) !!!!!! Tell them Lakeya sent you😊 More

by L.ogletree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rudy Aguilar

Feb 25, 2025

Sierra Chevrolet of Monrovia responded

Thank you, Lakeya! We're thrilled to hear that your buying experience at Sierra Chevrolet was painless and convenient. Luis is indeed an outstanding member of our team, and we appreciate you recommending him. We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

February 03, 2025

Dealership Rating
Employee Rating

He was very patient and polite and also delivered our vehicle to us, He was also very patient when he was to setting up the Chevy app. More

by STELLA956
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much for your wonderful review! We're thrilled to hear that our team provided you with patient and polite service during your vehicle delivery and while setting up the Chevy app. We appreciate your feedback and hope to serve you again at Sierra Chevrolet in the future! Sincerely, The Sierra Chevrolet Team

January 23, 2025

Dealership Rating
Employee Rating

Amazing customer service, prompt, answered all my questions immediately! Would highly recommend if you are looking to purchase a new car. More

by NSG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Scammacca

Jan 23, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience with our customer service at Sierra Chevrolet. Your recommendation means a lot to us! If you have any more questions or need assistance in the future, feel free to reach out. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

January 21, 2025

Dealership Rating
Employee Rating

I knew what I wanted, and was ready to buy 2 days after I test drove the vehicle. But when I called to make a deal the sales rep that I had dealt with was not in. So I explained to the other sales reps that More

by AP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 23, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback, as it helps us understand where we can improve. It’s great to hear that your initial visit with Luis was positive, but we regret to learn about the difficulties you faced during the follow-up process. We strive for high standards at Sierra Chevrolet, and your experience seems to have fallen short of that. We encourage you to reach out to us directly so we can address your concerns and ensure a better experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better next time. Sincerely, The Sierra Chevrolet Team

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