I had the pleasure of working with Luis when I purchased
my new Kia. He was friendly, professional, proficient, extremely knowledgeable, and patient!
my new Kia. He was friendly, professional, proficient, extremely knowledgeable, and patient!
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by mlmonroe2015
Jun 24, 2025 -
Royal Kia responded
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Luis at Royal Kia. His friendly and knowledgeable approach truly makes a difference. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new Kia!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
I’ve been a customer for over ten years and I’ve never
had anything less than exemplary service whether for routine maintenance or purchasing a new vehicle.
had anything less than exemplary service whether for routine maintenance or purchasing a new vehicle.
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by Moe
May 06, 2025 -
Royal Kia responded
Thank you for your feedback, Moe! We appreciate your loyalty over the past ten years. It’s great to hear that you’ve consistently received exemplary service from Royal Kia. We look forward to continuing to serve you in the future!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
By far .
.. THE BEST car buying experience we have every had!
Luis Torres spent all morning with us, helping us with a complicated trade.
We cannot wait unt
.. THE BEST car buying experience we have every had!
Luis Torres spent all morning with us, helping us with a complicated trade.
We cannot wait until we buy our next car - we know where we will be going! :-)
HIGHLY recommend you experience this dealership!
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by Colin
Other Employees Tagged:
Jacob Nooter
May 04, 2025 -
Royal Kia responded
Thank you so much for your wonderful review, Colin! We’re thrilled to hear that you had the best car buying experience at Royal Kia with Luis. Your recommendation means a lot to us! We can't wait to assist you with your next vehicle purchase. Come see us again soon!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Great service!
Fast and easy! 100% recommend it! Amazing experience ! I will definitely will be coming back!
Fast and easy! 100% recommend it! Amazing experience ! I will definitely will be coming back!
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by 83estrada83
Apr 01, 2025 -
Royal Kia responded
Thank you for your wonderful review! We at Royal Kia are thrilled to hear that you had an amazing experience with us. Your recommendation means a lot, and we look forward to serving you again in the future! Safe travels until then!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
I highly recommend working with Royal Kia in Tucson AZ.
In particular, Luis Torres-Duran was especially attentive to the needs we required. He was able to package a New Kia Soul for us. He helped with the
In particular, Luis Torres-Duran was especially attentive to the needs we required. He was able to package a New Kia Soul for us. He helped with the shopping and financing of the vehicle to fit the numbers we needed to close our deal. You could not find a better salesperson to work with in Tucson.
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by Jonlash53
Mar 26, 2025 -
Royal Kia responded
Thank you for your kind words! We truly appreciate your recommendation and are thrilled to hear about your positive experience with Luis at Royal Kia. It’s wonderful to know he was attentive to your needs while helping you find the perfect Kia Soul and financing options. We hope to see you again in the future, and please feel free to share your experience with others. Enjoy your new vehicle!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Was looking for a used Ford Maverick Truck 2022 and
found one at Royal Kia in Tucson, Arizona and it was a hybrid as well. Made an appointment to look at it today. Our sales person was Luis Torres an
found one at Royal Kia in Tucson, Arizona and it was a hybrid as well. Made an appointment to look at it today. Our sales person was Luis Torres and the sales manager was Jacob Nooter. All our prior car buying experiences were not pleasant experiences due to the techniques most car dealers use. Royal, a family owned business, was different from the very beginning. Luis was pleasant and informed and the experience was relaxing with no back and forth with the back office during the negotiations. We were asked what our financial criteria was and then Luis worked very hard to make that happen. When we reached an agreement Luis worked very hard to get us the best loan rates to meet our payment goal. Then when the deal was signed out he came with a "Little gift", a dozen red roses. I actually got the full ROYAL treament and it was a delightful experience, not painful like so many before. Their sales consultants are non-commission and do the whole transaction not passing you around to different managers or the finance department. Royal also offers a "Warranty Forever" at no cost on most pre-owned cars, the only dealership in Southern Arizona that does so. We are so glad we found Royal Kia and left with a 2022 Ford Maverick Hybrid Truck with a smile on our face.
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by Rosiewildwoman
Other Employees Tagged:
Jacob Nooter
Mar 15, 2025 -
Royal Kia responded
Thank you so much, Rosie, for sharing your wonderful experience with us! We're thrilled to hear that you found your 2022 Ford Maverick Hybrid Truck at Royal Kia and that Luis and Jacob provided you with such a pleasant and seamless car-buying journey. Our team takes pride in offering the best service possible, and it's great to know that the non-commission approach and the \"Warranty Forever\" made a positive impact on your experience. We truly appreciate your kind words and hope to see you again soon, whether for service or your next car purchase! Enjoy your new Maverick!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
This is my first time buying a vehicle and if it weren’t
for the great service the amazing customer service I wouldn’t be here. Luis was clear understandable funny and I’m so grateful for him. Great great c
for the great service the amazing customer service I wouldn’t be here. Luis was clear understandable funny and I’m so grateful for him. Great great customer service . We love him!!!! Thank you Luis!
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by Drea
Mar 13, 2025 -
Royal Kia responded
Thank you so much for your wonderful review, Drea! We're thrilled to hear that your first vehicle purchasing experience was positive and that Luis provided you with such fantastic service. It’s great to know that his clear communication and friendly demeanor made a difference for you. We appreciate your kind words and hope to see you at Royal Kia again soon! Enjoy your new vehicle!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
My husband and I were pleased we bought the from Royal
Kia!!! Luis was great helping us to make the right choice.
Kia!!! Luis was great helping us to make the right choice.
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by Kathy
Other Employees Tagged:
Jacob Nooter
Mar 09, 2025 -
Royal Kia responded
Thank you, Kathy! We are thrilled to hear that you and your husband had a great experience at Royal Kia. Luis is indeed a valuable team member, and we're glad he could assist you in making the right choice. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new vehicle!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Walking into royal kia made me feel great , a positive
environment,and made sure I was taken care of , my sales/lease consultant LUIS TORRES did a really, really great job to find the best deal for me and
environment,and made sure I was taken care of , my sales/lease consultant LUIS TORRES did a really, really great job to find the best deal for me and made sure I was gonna drive out with a new car, I'm truly thankful , and thank you royal kia.
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by fayze6step
Mar 07, 2025 -
Royal Kia responded
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience at Royal Kia and that Luis was able to assist you in finding the perfect deal for your new car. Your appreciation means a lot to us. We look forward to seeing you again! Safe travels in your new vehicle!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Luis was extremely helpful and attentive.
He answered all the questions I had and made the process of purchasing my first car amazing! I would recommend him to my friends and family 10/10
He answered all the questions I had and made the process of purchasing my first car amazing! I would recommend him to my friends and family 10/10
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by rominavalencia7
Feb 28, 2025 -
Royal Kia responded
Thank you, Luis! We truly appreciate your wonderful feedback about your experience at Royal Kia. We're thrilled to hear that Luis provided you with exceptional service while purchasing your first car. Your recommendation means a lot to us! We look forward to seeing you again and hope you enjoy your new vehicle!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com