Luis Soto
Luis Soto at Napleton's Volkswagen of Orlando
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Luis Soto

salesman

Napleton's Volkswagen of Orlando

12700 E. Colonial Dr.
Orlando, FL 32826

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10 Reviews
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10 Reviews

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10 Reviews of Luis Soto

March 08, 2023

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Employee Rating

Reached out two times by sending emails. Still have not heard back from them and now see no reason to use this dealership if service is this bad. More

by Aaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 10, 2023

Napleton's Volkswagen of Orlando responded

Hi Aaron, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

December 05, 2021

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Employee Rating

Everyone was friendly from start to finish. I worked with Edison and Andrew. They both did a great job explaining the process in the car. All in all they were very friendly and definitely worth a five star More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2021

Napleton's Volkswagen of Orlando responded

Hi, Chris, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

November 21, 2021

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Employee Rating

Lu was amazing! Very friendly and personable. He was very knowledgeable on the products and took the time to listen to what my husband and I wanted. More

by Ruth Farzanrad
Customer Service
Friendliness
Recommend Dealer
Yes
Nov 24, 2021

Napleton's Volkswagen of Orlando responded

Hi Ruth, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Luis was so helpful! We hope to be of service to you again! Take care!

September 09, 2021

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Employee Rating

I purchased a “new to me” 2020 VW Jetta from Napleton’s VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressur More

by Jen A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edison

Sep 14, 2021

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Luis was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

February 24, 2021

Dealership Rating
Employee Rating

Luis Francesco hands down 100% great service. What a great experience here one of our best experience. Thank you for making it super easy and awesome More

by P. G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2021

Napleton's Volkswagen of Orlando responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

January 20, 2020

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Employee Rating

Luis Soto and Tito the office manager are incredible... they went out of their way and beyond to help my son and me to get a car...I will be forever grateful... and ask God to bless them with joy and healt More

by allysanmcguire
Recommend Dealer
Yes
Jan 23, 2020

Napleton's Volkswagen of Orlando responded

Allysan, we're glad to hear you found our staff to be so informative and helpful. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 02, 2019

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Employee Rating

Luis Soto was the sales person who made the whole experience worth my time. He treated me with a lot of respect and did his best to make things easy. More

by Bill
Recommend Dealer
Yes
Nov 04, 2019

Napleton's Volkswagen of Orlando responded

We're glad to hear Luis took such great care of you, Bill! We hope we can continue to be of service to you down the road! We hope you continue to choose us for all your automotive needs! Take care!

September 30, 2019

Dealership Rating
Employee Rating

Everyone here is great and friendly and they take care of you very well they know what they're doing if you have any questions just ask them and they will be able to tell you because of their knowledge More

by kbbratt 4466
Recommend Dealer
Yes

Other Employees Tagged: Carlos Nieves, Cameron Bell, Adrian Aponte , Danielle Lee, James Barker

Oct 03, 2019

Napleton's Volkswagen of Orlando responded

Kbbratt 4466, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to make sure that all of our guests have the best experience possible, and I thank you for letting us know we hit the mark! Thank you so much for choosing Napleton Volkswagen and please don't hesitate to reach out to us for anything you need! Have a marvelous week ahead!

September 07, 2019

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Employee Rating

2015 GTI Great experience at Napleton, my salesperson Luis Soto was there the whole time and helped me get the deal I was looking for, really great people to More

by GORIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tito C Mella

Sep 10, 2019

Napleton's Volkswagen of Orlando responded

Hi Goris! Congratulations on your 2015 VW GTI! You're going to have a blast driving this car! Thank you so much for your wonderful review and 5 star rating as well. I'm so glad that Luis took great care of you, and was able to get you into your GTI to drive her home:-) We know you have many choices when looking for a new car, and we thank you for choosing Napleton Volkswagen to make this happen! Welcome to the VW family! Have fun!

June 30, 2019

Dealership Rating
Employee Rating

Jetta Purchase I had a splendid time looming at vehicles and finally choosing a 2019 Jetta. Both Alex W and Luis S were very kind and informative. They made sure I k More

by JordanG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Leone , Alex Wiederhold

Jul 01, 2019

Napleton's Volkswagen of Orlando responded

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Napleton's Volkswagen of Orlando

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