Luis Prada
Luis Prada at Herb Gordon Subaru
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Luis Prada

Service Advisor

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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5.0
110 Reviews

Dealership Experience

2 yrs, 11 mos

Languages Spoken

Spanish Spanish

5.0

110 Reviews

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110 Reviews of Luis Prada

June 05, 2024

Dealership Rating
Employee Rating

Luis P was excellent to work with, highly recommend! He is fast, efficient, professional, knows what he’s doing, I was in-and-out in no time. Thank you Luis! More

by Desi
Service Price Transparency
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Recommend Dealer
Yes
Jun 07, 2024

Herb Gordon Subaru responded

Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again! Take care!

June 04, 2024

Dealership Rating
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Courteous, respectful, personable, friendly, well-mannered and always making sure you are comfortable with the service provided More

by reenadaro
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Recommend Dealer
Yes

Other Employees Tagged: Michael Goodman

Jun 07, 2024

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 04, 2024

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Staff are efficient, customer responsive and reliable. 48,000 mile service was completed in record time. More

by marting579
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Recommend Dealer
Yes

Other Employees Tagged: Don’t know who worked on my car.

Jun 07, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 21, 2024

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Great service at Herb Gordon Subaru. Luis is super awesome! He was prompt, clear about expectations, and deftly managed the service start to finish. He re returned to me a nicely spiffed More

by Gigi
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2024

Herb Gordon Subaru responded

Hi Gigi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2024

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AMAZING service from Luis. Really cares about the customer and goes out of his way to help. Very pleased with all the help! More

by A-De98
Service Price Transparency
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Recommend Dealer
Yes
May 22, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

May 18, 2024

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One of the BEST Customer Service Teams I have ever worked with (both Sales & Auto Service)! They take great care of us! More

by jackd10705
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2024

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

May 17, 2024

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I wouldn’t buy a car anywhere else now. My salesperson Marc LeSantos, and my service representative, Luis Prada, are nothing short of amazing! I don’t know how they personally remember ever More

by Theresa
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2024

Herb Gordon Subaru responded

Hi Theresa, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 30, 2024

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I have had my Subaru Legacy serviced at Herb Gordon on a regular basis. Excellent results since day 1. More

by sosnowsk
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Recommend Dealer
Yes
May 03, 2024

Herb Gordon Subaru responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 26, 2024

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Employee Rating

I got my Ascent 2019 here and getting sevice since then. They are great at taking care of the car and their customer. They need to update their payment system . 04/25/2024 I got service for Subaru Ascent. T More

by NUH M
Recommend Dealer
Yes
May 01, 2024

Herb Gordon Subaru responded

NUH M, Thank you for the 5-star review and for speaking with Greg Edwards, our Service and Parts Director. As mentioned, in order to improve the customer experience, we are in the process of moving toward an improved mobile payment option in the coming months. We appreciate your business and hope to continue earning your business in the future.

May 01, 2024

NUH M responded

Thank you for reaching out and taking the feedback positively. See you soon!

April 13, 2024

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Employee Rating

Brought my Subaru in for a major maintenance issue and Luis was very thorough with the process and care. He got me a new Impreza RS loaner and it was a great drive. I encountered a mechanical issue after More

by David
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2024

Herb Gordon Subaru responded

Hi David, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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