Luis Osawa
Luis Osawa at Mercedes-Benz of the Woodlands
Refer Me

Luis Osawa

Sales Client Advisors

Mercedes-Benz of the Woodlands

16917 Interstate 45 South
The Woodlands, TX 77385

Contact Me
4.9
51 Reviews

I have been living in this beautiful community of The Woodlands for the last 7 years with my wife Maria and my two children (Luis and Paula), who are now in college. My Japanese grandfather, taught me about respect and honor. My parents taught me the Latin passion for customer service and the importance of personal relationships. In the US, I have learned to be professional, formal and respectful of others’ time. After 25 years working in the software industry, I now have the opportunity to work in such a great place at Mercedes-Benz of The Woodlands, where all the pieces match perfectly–the best luxury brand, great technology, highest safety standard cars, great service, management and finance teams, family-owned business, and beautiful installations, among others. I will do whatever it takes to provide you with an amazing experience finding the car of your dreams!

Languages Spoken

English English

Spanish Spanish

4.9

51 Reviews

Write a Review

51 Reviews of Luis Osawa

May 04, 2024

Dealership Rating
Employee Rating

Gaston is extremely knowledgeable and professional. Never too busy to answer a question or provide an explanation to the service being done More

by Worr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaston Reyes

May 06, 2024

Mercedes-Benz of the Woodlands responded

Thank you for the kind words, Worr! We're thrilled to hear that Gaston's expertise and customer service met your expectations. We appreciate your feedback and look forward to serving you again in the future.

April 13, 2024

Dealership Rating
Employee Rating

Excellence at its best! I come from a family of my dad being a master mechanic and myself being a retired Transportation Director. Needless to say, I have extremely high exp More

by dslot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2024

Mercedes-Benz of the Woodlands responded

Hi dslot, thank you for sharing your wonderful experience with us! We are thrilled to hear that you had such a positive interaction with our team at Mercedes of The Woodlands We truly appreciate your high recommendation and look forward to continuing to provide top-notch service for you and your GLE53.

March 29, 2024

Dealership Rating
Employee Rating

Perfect Service! ! They picked up the car, kept me informed, and delivered it back to the house. Easy Peezey!!!! More

by Hot Rod
Recommend Dealer
Yes

Other Employees Tagged: Fred Gallucci , Isaiah Service

Mar 29, 2024

Mercedes-Benz of the Woodlands responded

Hot Rod, thank you for sharing your positive experience with us! We're thrilled to hear that you found our service convenient and seamless. We appreciate your feedback and look forward to serving you again in the future.

February 22, 2024

Dealership Rating
Employee Rating

Awesome experience. Luis was excellent and a pleasure to deal with while purchasing my first Mercedes. More

by mreese2806
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Feb 23, 2024

Mercedes-Benz of the Woodlands responded

Hi mreese2806, thank you for sharing your experience with Luis! We are thrilled to hear that you had an awesome time purchasing your first Mercedes. If you ever need anything else, feel free to reach out. We appreciate your support and hope to see you again soon!

February 11, 2024

Dealership Rating
Employee Rating

Dealing with this dealership was such a great experience. Luis delivered 5 star service and listened to what we wanted. We will definitely be back in the future. More

by Terry Loreth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paula Alpha

Feb 12, 2024

Mercedes-Benz of the Woodlands responded

Hi Terry, thank you for your kind words! We're thrilled to hear that Luis provided you with a 5-star experience and listened to your needs. We appreciate your feedback and look forward to serving you again in the future.

November 05, 2023

Dealership Rating
Employee Rating

Our salesman, Luis Osawa, was excellent. He listened to what we said and gave straight answers to our questions - found the right car at the right price. More

by glenn2148
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Nov 21, 2023

Mercedes-Benz of the Woodlands responded

Thank you, Glenn! We're thrilled to hear that Luis provided exceptional service. We pride ourselves on delivering attentive and transparent assistance to our valued customers. If you ever need anything else, don't hesitate to reach out.

Nov 22, 2023

glenn2148 responded

Luis Osawa helped me again today. He showed me how to create a new profile and how to change from one profile to another.

June 14, 2023

Dealership Rating
Employee Rating

Never before have I been treated so nicely. From the moment I walked in until the deal was completed, nothing but friendly and helpful folks! More

by waylonsgigi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 15, 2023

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of the Woodlands are glad to have you as a customer. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 26, 2023

Dealership Rating
Employee Rating

Luis Osawa is so kind and helpful, he always has s great attitude, the level of service that he manages is a 10! More

by Heidi Herfurth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Rincon

May 28, 2023

Mercedes-Benz of the Woodlands responded

Thank you for your kind words for Luis! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 21, 2023

Dealership Rating
Employee Rating

Amazing and professional service at Mercedes-Benz of the Woodlands. I went for a State Inspection and the service was fast and smooth. More

by silviagermansanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2023

Mercedes-Benz of the Woodlands responded

Thank you so much for your excellent review, Silvia! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of the Woodlands to be a positive one. Please don't hesitate to reach out if you need anything else. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

April 14, 2023

Dealership Rating
Employee Rating

This dealership has created the best car buying experience of any dealership I've ever bought from. This is my third car purchase in the past year here, plan to buy more in the future! More

by marblelg1010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erich Beasley

Apr 16, 2023

Mercedes-Benz of the Woodlands responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

1
...

Dealership Inventory (425 Vehicles)

2025 Mercedes-Benz Sprinter 2500
new
Arctic White exterior
Automatic
Rear-wheel Drive
2025 Mercedes-Benz GLE 350
new
N/A exterior
Automatic
All-wheel Drive
2025 Mercedes-Benz GLE 350
new
Silver exterior
Automatic
Rear-wheel Drive
new 2025 Mercedes-Benz GLC 300 car
2025 Mercedes-Benz GLC 300
new
Graphite exterior
Automatic
Rear-wheel Drive
new 2025 Mercedes-Benz GLE 450 car
2025 Mercedes-Benz GLE 450
new
Alpine exterior
Automatic
All-wheel Drive
new 2024 Mercedes-Benz AMG GLE 53 car, priced at $96,475
2024 Mercedes-Benz AMG GLE 53
new
Obsidian Black exterior
Automatic
All-wheel Drive