Luis Novoa
Luis Novoa at Oak Lawn Toyota
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Luis Novoa

Customer Relations Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.6
50 Reviews

Hours Monday: 11-8 Tuesday:11-8 Wednesday: 11-8 Thursday: 9-4 Friday: OFF Saturday: 8-5

Industry Experience

34 yrs, 9 mos

Languages Spoken

Spanish Spanish

4.6

50 Reviews

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50 Reviews of Luis Novoa

January 24, 2025

Dealership Rating
Employee Rating

All the people involved were super helpful snd friendly. Vincent went above to help me get a new vehicle snd then find a good one for my husband More

by scott_susan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek, Vincent Chen

Jan 25, 2025

Oak Lawn Toyota responded

Congratulations to you and your husband on the purchase of your new vehicles. Thank you for taking the time to leave us a five-star rating. Thank you so much for choosing Oak Lawn Toyota! John Carnivele, General Manager

December 06, 2024

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My experience with Oak Lawn Toyota was excellent: starting with my salesman, Bob Spee. He was knowledgeable about the vehicle in which I was interested and was able to answer my questions. He gave me More

by martinanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2024

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Martin, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota. We look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

November 03, 2024

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Had an excellent experience purchasing a new Corolla hybrid at this dealership. The salesman Mike Schlamadinger was very professional and guided me through the purchasing process and answering all my qu More

by davidbeckbergerjr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Nov 04, 2024

Oak Lawn Toyota responded

We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Carnivele, General Manager

October 06, 2024

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Clean offices, Everyone I spoke with was friendly, helpful and knowledgeable. Scheduling delivery of my RAV 4 was easy and delivery time was as promised. More

by suzie6
Recommend Dealer
Yes

Other Employees Tagged: Cesar Quiroz , Irving Gasca

Oct 08, 2024

Oak Lawn Toyota responded

Suzie, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

June 29, 2024

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Excellent service. Very professional . Kept me well informed of my car’s progress. Good prices and hours. More

by connkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marty Maggio, Steve Hertogs, Joseph Cassello , Steve Barracks

Jul 01, 2024

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota. We look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

May 29, 2024

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I had an amazing experience in this car dealership-- everything went perfectly. Very nice place, very clean, staff is very polite and attentive More

by pancy101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marty Maggio, Manny Thnaibat

May 30, 2024

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Carnivele, General Manager

April 30, 2024

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Employee Rating

Lucy was most helpful with purchasing our 2021 Highlander. She listened carefully to what were looking for in a preowned vehicle and immediately responded. Within minutes we were taking a test dri More

by bill.keyser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 30, 2024

Oak Lawn Toyota responded

Hi Bill: We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! John Carnivele, General Manager

April 17, 2024

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I have a good experience buying my vehicle oak lawn . .the sales men was very nice person I really recommended to any of my family members. More

by mysantos15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2024

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Carnivele, General Manager

April 14, 2024

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Employee Rating

Was looking for a new 5th Gen Toyota 4Runner last of the era of V-6 $Runners and Oaklawn Toyota had 1 coming in. I purchased a TRD Pro which has all the options,and is really aggressive looking and will las More

by tbas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee, Dominik Gibek, Steve Hertogs , Owner Ronnie Colosimo

Apr 15, 2024

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Carnivele, General Manager

April 02, 2024

Dealership Rating
Employee Rating

Service, support, quality. This dealer has a lot of staff who know how to treat their customers and give us excellent service and attention. More

by Francisco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 02, 2024

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! John Carnivele, General Manager

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