Luis Nelson

this is in regards to my overall experience, particularly service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with service…. There are too many reasons why this dealership gets a plethora of one star reviews. And also not to mention they are not associated with the Better Business Bureau - that is because in order to be associated with the Better Business Bureau you need to agree to their practices which clearly they have not and it shows very blatantly… and to be honest with you, you are better off putting your car on a tugboat and sending it to Korea to have it fixed. it will definitely be back to you in a more timely manner and you will probably get quicker updates via international mail then this dealership, because i have received ZERO and have had to call and stay on them every day! the incompetence of this dealership is mind-boggling and it is beyond a sorry excuse.. I will never return here ever again… and look, don't take it from me, take it from the multitude of one-star reviews…. and to the dealership, don’t even bother responding to this because there is absolutely nothing that can make up for this abhorrent way of doing any sort of business. i can’t imagine anyone that works here really truly loves their job and beyond that, who would, working at a low quality car dealership contributing absolutely nothing to society…. with all that being said, I don’t hold it against the employees completely, I hold it against management and whoever owns this dealership because as I know with any business, it trickles down from the top and clearly the top is at the bottom of the professionalism pile. thanks for pretty much nothing but an inconvenient headache. You couldn’t offer me a free car to make up for this absolute lack of everything on every level. icing on the cake is when i get there, to finally get my car back after 15 days of waiting.. back orders. no loaners. and the guy GEROGE.. who can’t be trusted and is beyond lazy, who also never once called to give me any updates, finally tells me it’s ready, after i hound him down for updates.. gives me a 15 minute window to get my car. i arrive and it’s not ready. there is no one at the desk and he is no where to be found. UNBELIEVABLE. BUT BELIEVE IT, BECAUSE THIS HAPPENED. you’ve been warned ps… take a wild guess as to whether or not my car was even washed, but it’s ok, because there is no way i could be any more disgusted. if you are into losing faith in humanity, and masochism you’ll feel right at home here. PPS. my car is also scratched where they leaned on the body of my car to do work in my engine. see photo. and i won’t even go back to them to have it remedied, because its just not worth the hassle. THE INCOMPETENCE IS ON A LEVEL OF WHICH THIS REVIEW CANNOT EVEN COME CLOSE TO DOING JUSTICE More

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I usually have great experience at Hyundai Stamford but this last time was very poor. I had a water sensor engine light come on and took my car in, the part covered under warranty because my car is under 3 this last time was very poor. I had a water sensor engine light come on and took my car in, the part covered under warranty because my car is under 30k and covered had to be ordered. I left my car for 5 days waiting for part without being present a loaner option. Fine, my mom was out of town so I used her car. However I eventually needed it back and was contacted that the part is now looking backordered. So I grabbed my car after 5 days. The next day I received a call from parts that my part came in and I could pick it up which wasn’t what I was doing because I needed service. So I contacted Luis and got an appointment for 9 am the next day. That appointment took 7 hours which I was only told it would be a couple so I waited as I don’t live near the dealership at all. I finally got my car back and second time driving it the light returned. This is the second time I have taken my car in to the dealership between Stamford/danbury and been told it was fixed for that to be wrong, the last time my car was there for 6 months after that. At this point I need a loaner to return my car and have it be fixed properly but I have yet to hear back. So I will probably have to call but my attempts to get someone to answer phones in service have gone very poorly so far this whole time. More

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I had an excellent experience at the service department! A huge thank you to Luis, my service advisor, for making my oil change on my 2024 Hyundai Tucson quick and easy. He kept me informed throughout the p A huge thank you to Luis, my service advisor, for making my oil change on my 2024 Hyundai Tucson quick and easy. He kept me informed throughout the process and made everything smooth and stress-free. Also, a big shoutout to Alex Zapata, the manager, for going above and beyond to get me in sooner than I expected. He was incredibly accommodating and made sure everything was handled with care. Great service all around! Highly recommend! More

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