Luis Llorens

I have been a customer of Lexus of Pembroke Pines for 23 years. I have been working with Michele Alter for approximately 15 years. She has always known my preferences, colors of vehicles, pricing options a years. I have been working with Michele Alter for approximately 15 years. She has always known my preferences, colors of vehicles, pricing options and I have always trusted her to look out for my best interests. This has been a long relationship of trust & commitment to satisfy the customer. I highly recommend Michele. She is one of the finest employees at this dealership. More

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Lexus of Pembroke Pines is the only place to buy or lease a new Lexus. Best customer service in town! a new Lexus. Best customer service in town! More

by MALTER0 Verified Customer Verified Customer

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Una asesora de venta con amabilidad y experiencia Totalmente recomendada Un lugar con mucha atención Totalmente recomendada Un lugar con mucha atención More

by MANUEL_GAMEZ Verified Customer Verified Customer

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Buying a brand new car from Lexus of Pembroke Pines was by far the best experience I had, and believe when I say this, I bought several cars from others dealerships including Lexus dealerships, but this pl by far the best experience I had, and believe when I say this, I bought several cars from others dealerships including Lexus dealerships, but this place is different. Andres was the sales specialist that helped me through the whole process. He was very professional and he never used any pressure or selling tactics to close a deal. I got my car keys back right after my trade in was inspected for an estimate, and the car was parked outside at all times where I could see it (that was very unusual for me as I was used to have my car taken away and my car keys kidnapped pretty much during the negotiation when dealing with other dealers). I was happy to see they gave me the trade in value of my car and not less (most dealers low ball you and assume you have no idea on how to find the real value of cars). The negotiation was fair and Steve who is the finance person helped me to close the deal by making the whole process stress free. Overall I feel it was worth it to drive an hour from Delray Beach, to realize I ended at the best Lexus dealership I ever been at. More

by vanmea Verified Customer Verified Customer

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I would NEVER lease from Lexus again. I tried to get reimbursed for my maintenance which was paid upfront and I was treated as if I was nobody. I will be taking this to social media and I I tried to get reimbursed for my maintenance which was paid upfront and I was treated as if I was nobody. I will be taking this to social media and I will also tell everyone that will listen. More

by NOACK109090@aol.com Verified Customer Verified Customer

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Lexus of Pembroke Pines has been an amazing experience. Aaron kept communication with me and made sure I arrived safe to the dealership. Aaron made sure I was ok while waiting for finance and explained my Aaron kept communication with me and made sure I arrived safe to the dealership. Aaron made sure I was ok while waiting for finance and explained my new Lexus More

by jddiaz96 Verified Customer Verified Customer

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Darren and Luis at Lexus Pembroke Pines are truly the best. Over the years they have demonstrated outstanding customer service, patiently answering every question and ensuring a truly enjoyable experienc best. Over the years they have demonstrated outstanding customer service, patiently answering every question and ensuring a truly enjoyable experience. Their professionalism and dedication not only made the process smooth but also left a lasting impression. I highly recommend them to any potential car buyer. More

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Ronald was very helpful and amazing. Thank you for all your help with getting me into my dream car. Thank you for all your help with getting me into my dream car. More

by brittanysavery Verified Customer Verified Customer

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Spoke in advance of visit with one of the managers to make sure dealer would honor National Lexus program. Did not want to waste time. Manager ended up assigning us to a sales associate who sent in adva make sure dealer would honor National Lexus program. Did not want to waste time. Manager ended up assigning us to a sales associate who sent in advance of visit video of the wrong car for the car invoice that manager emailed to us. Called manager who apologized and stated things happen, don't worry, come in and we'll get you what you want for the price you want. Arrived to showroom and met sales associate who was disinterested in helping lease the car of desire. Lack of knowledge on product and seemed lazy. Tried to upsell to more expensive model. Once ready to move forward with lease on desire car, was delivered much higher number than promised on phone. Typical hoodwink situation from dealer. Very unpleasant. Left dealership. Following day placed call to Craig Zinn, dealer owner and Vladimir Keslin, General Manager. NEVER received a call back from them or their assistant despite multiple attempts. Finally a new car sales manager called because they wanted to make some deal since we left. After a back and forth, we made a deal but the experience was very unpleasant and unprofessional. If you want to fight for a deal, come to this dealership but if you don't want to haggle and prefer great service and professionalism call JM Lexus who we dealt with in the pass and had good experiences. More

by MICHAEL@STARTEAMLTD.COM Verified Customer Verified Customer

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Everyone had a wonderful smile. Great Experience & outcome. Number one in my book. Favor & Blessings. Great Experience & outcome. Number one in my book. Favor & Blessings. More

by ohmadsd Verified Customer Verified Customer

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