Luis Hernandez

I appreciate excellent service and would recommend this dealership to anyone. I thank Luis Hernandez for addressing all of my concerns. dealership to anyone. I thank Luis Hernandez for addressing all of my concerns. More

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I found myself needing to find a very good used car quickly due to being in a hit & run accident that totalled my car :( I walked a few lots and couldn't find anything but then saw an online ad for a v quickly due to being in a hit & run accident that totalled my car :( I walked a few lots and couldn't find anything but then saw an online ad for a very clean 2020 VW @ Lake Ford. I wasn't familiar with this dealership but was very pleasantly surprised when my husband and I went for a test drive. The facility is big and beautiful inside and the people we talked with were all very nice and helpful -especially our salesperson Nathan! He was professional & helpful and available for questions both before and after the sale. Our test ride was a short one- but that was because we arrived an hour before closing time ( they close early here 7pm) but we were able to go through the car thoroughly with Nathan when we picked it up. We found a passenger side cabin light to be out but I was able to come back later in the week to get that replaced which let me experience the service dept- which was also surprisingly beautiful- Louis helped me so quickly & courteously that day. I've purchased my last 2 vehicles from a VW dealership but honestly this has been such a good experience with Lake Ford - I plan to return to Lake for service also. Highly recommend!!! More

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