Luis Hernandez
Luis Hernandez at Seguin Chevrolet

Luis Hernandez

Sales Manager

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

4.6
297 Reviews
4.6

297 Reviews

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Languages Spoken

English English

Spanish Spanish

297 Reviews of Luis Hernandez

October 21, 2024

Dealership Rating
Employee Rating

Dre! ! The salesman is the best? I have dealt with other car dealers, and never got the first class treatment, like he gave us? He understood my needs and More

by LINDAALAQUINEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arnold Guerra, Dre Lavin

Oct 22, 2024

Seguin Chevrolet responded

Dear LINDAALAQUINEZ, Thank you for your glowing review! We're delighted to hear about your positive, first class experience with Dre. It’s wonderful to know that Dre made you feel valued and understood. We appreciate you choosing Seguin Chevrolet and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 15, 2024

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Employee Rating

Best dealership in Texas! They got me the best deal on my new duramax. Thank you Samantha Hood and team! More

by MARSHALLUHR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2024

Seguin Chevrolet responded

Dear MARSHALLUHR, Thank you for your fantastic review! We're honored to be called the best dealership in Texas, and it's great to hear that Samantha Hood and the team were able to get you the best deal on your new Duramax. We appreciate your support and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 04, 2024

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Employee Rating

To my experience I am a ford man but I called them with a letter I had gotten in mail from capital one the truck that was I was trying to buy had been sold the evening before I got to the dealership Omar mee More

by ARNALDO MUNOZJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Omar Noor

Oct 07, 2024

Seguin Chevrolet responded

Dear Arnaldo Munoz Jr., Thank you for sharing your detailed and thoughtful review! We are delighted to hear that Omar and Luis were able to assist you and make your experience smooth and satisfying. It’s great to know they worked hard to get you a better deal, and we appreciate your recommendation. We’re happy to hear you felt like family at Seguin Chevrolet, and we look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

October 01, 2024

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Richardson made our visit and purchase of our vehicle very easy and smooth. And Luis made the financing easy and fast. Great job. More

by AALMEIDA1021
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2024

Seguin Chevrolet responded

Dear AAlmeida1021, Thank you for the 5-star review! We're thrilled to hear that our team made your vehicle purchase easy and smooth. Your kind words mean a lot, and we're glad we could provide you with a great experience. We look forward to seeing you again! Sincerely, Jeremy Sims, General Manager

September 08, 2024

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It was my first time buying a car; they eventually worked with me, but only because I brought someone with me who was more experienced with car sales. More

by Leahvon92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Belia Rodriguez , Jose Diaz

Sep 13, 2024

Seguin Chevrolet responded

Dear Leahvon92, Thank you for your review and for sharing your experience. We’re glad to hear that we were able to work with you, but I’m sorry to learn that it wasn’t as smooth as we would have hoped. We strive to make the car buying process as straightforward as possible for all our customers, especially those buying for the first time. Your feedback is valuable, and we’ll use it to improve our approach. If you have any further concerns or need additional assistance, please feel free to reach out. Sincerely, Jeremy Sims, General Manager

September 07, 2024

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Employee Rating

This was the worst experience I have ever had while pursuing a vehicle. My sales lady did a OK job but it took over 6 hours to finalize the a cash sale, even though we told everyone we needed to get ho More

by RONMARTINANDASSOCIATES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 13, 2024

Seguin Chevrolet responded

Dear RONMARTINANDASSOCIATES, I’m truly sorry to hear about your recent experience and the distress it caused. We deeply regret that the process took longer than expected and that it impacted your time with your ill dog. This is not the level of service we aim to provide, and I apologize for any inconvenience and stress this situation caused. Please contact us directly so we can address your concerns and work towards making things right. Your feedback is important to us, and we want to ensure that we improve from this experience. Sincerely, Jeremy Sims, General Manager

September 07, 2024

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Employee Rating

Need more financing staff. I had to wait over 2 hours to sign paperwork at dealership. More

by P11TREV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sims , Ro Reyes

Sep 13, 2024

Seguin Chevrolet responded

Dear P11TREV, Thank you for your review and for your feedback. We’re glad to hear that your overall experience was positive, but we apologize for the extended wait time during the financing process. We’ll certainly take your suggestion into account as we work on improving our staffing to better serve our customers. Thank you for your patience and understanding. Sincerely, Jeremy Sims, General Manager

August 27, 2024

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Employee Rating

Was welcome at the door by good employees l was very impressed with the people very good personality and smiling. Very good atmosphere, I would recommend other people to go to Seguin Chevrolet. More

by YOLEYIRIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arnold Guerra , Anahi Gomez, Tyson from service dept

Aug 28, 2024

Seguin Chevrolet responded

Dear YOLEYIRIS, Thank you for sharing your experience and for your kind words! We're delighted to hear that you were warmly welcomed and impressed by our team. Creating a friendly and welcoming atmosphere is important to us, and it's wonderful to know we succeeded. We truly appreciate your recommendation and look forward to assisting you again in the future. Sincerely, Jeremy Sims, General Manager

August 23, 2024

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Employee Rating

I have had the pleasure of working with Mr Guerra a few times he’s always a pleasure to do business with. First time with Mr. Hernandez but he was very professional and both will keep me coming back to S More

by ESM78629
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arnold Guerra

Aug 27, 2024

Seguin Chevrolet responded

Dear ESM78629, Thank you for your kind words! We’re thrilled to hear that both Mr. Guerra and Mr. Hernandez provided you with exceptional service. We look forward to continuing to assist you at Seguin Chevrolet. Sincerely, Jeremy Sims, General Manager

August 22, 2024

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Employee Rating

Good service and got the job done for our family we walk out with 2 rods More

by GABBYCARRASCO21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arnold Guerra, Jaime Gallegos

Aug 27, 2024

Seguin Chevrolet responded

Dear Gabby, Thank you for your great review! We're thrilled that our team provided good service and helped your family walk out with two new rides. It’s wonderful to hear that we could meet your needs. Sincerely, Jeremy Sims, General Manager

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