Luis Hemandez

I have bought my last 4 cars from this dealership, that should say it all should say it all More

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This rating is not for the sales side of the dealership, but the service department. If possible, I'd give this department a minus star rating. My second disappointing experience to date at this place. Not but the service department. If possible, I'd give this department a minus star rating. My second disappointing experience to date at this place. Not to return. I brought my Jeep Wagoneer in for an engine issue, overheating. It took two days to evaluate the cause: a faulty thermostat, a known issue due to cheap plastic parts. Friday afternoon, of course I had to initiate the call, I was told that the part is in stock and vehicle would be ready on Monday. Monday went without a call. I called back on Tuesday, my advisor was not in, and I was told someone else would check for me and call back. On Wednesday, I called the service department again. No call back. Then I reached out to the sales department (Lukas), thinking the sales side would be interested in hearing about the poor performance on the service side of things. That didn't do any good either. I followed up with the service manager, pleading for some information and an update on my vehicle. His response was, "the technician is working on it and will let us know when it is done", no update on WHEN IT WILL BE DONE. Throughout this whole ordeal, I received two callbacks, one was to say "the part is hard to install" and "we had other emergencies", and finally, a text message on Friday afternoon telling me the vehicle is ready for pickup. 5 days after it was promised, for a job that takes 1.5 to 3 hours, depending on the experience of the technician. Mine must have been in diapers. More

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Great customer service and my car was brought back with a wash. Thank you! I will be back. wash. Thank you! I will be back. More

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Been coming here for service since 2013. Everyone was very kind and understood what I had my car in for. Thank you Everyone was very kind and understood what I had my car in for. Thank you More

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Great service ! Mike D was very prompt and thorough with getting my car ready to hit the road again. Mike D was very prompt and thorough with getting my car ready to hit the road again. More

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Was in for oil change. Communicates well, efficient follow up on status of car, friendly and very helpful. Communicates well, efficient follow up on status of car, friendly and very helpful. More

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Fast trusting service, purchase of cars fair prices. Good staff. Clean display room. Polite girls at reception. Good staff. Clean display room. Polite girls at reception. More

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All went well no problems or problems got right on it no problems with waiting problems with waiting More

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The customer service is quite exceptional with their knowledge and friendliness. Also very transparent with cost and timeframes. knowledge and friendliness. Also very transparent with cost and timeframes. More

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They are very honest and always trying to help. Keeps my van running in top shape thank you Keeps my van running in top shape thank you More

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