Luis Cremidis
Luis Cremidis at Phil Long Hyundai of Motor City

Luis Cremidis | Page 16

General Sales Manager

Phil Long Hyundai of Motor City

170 W. Motor Way
Colorado Springs, CO 80905

4.3
155 Reviews
4.3

155 Reviews

Write a Review

Dealership Experience

8 yrs, 3 mos

Industry Experience

12 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

155 Reviews of Luis Cremidis

December 13, 2024

Dealership Rating
Employee Rating

This is a classic bait-and-switch dealership trying to take advantage of people. DO NOT GO HERE. I regret having leased my car through here, but I was in a time crunch as my lease was coming to an end and More

by A.R.M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Christopher Sandy, Hannah Goines , Matthew

Dec 13, 2024

Phil Long Hyundai of Motor City responded

This customer leased a vehicle 2 months ago in October. On 12/13/2024 she reached out asking us to extend her temporary tag to which we were more than happy to provide for her so long as the DMV would allow it. The DMV would not allow it in this instance because everything was ready at the DMV with a "Title Number" and at that point, it is illegal for the dealership to issue a new temporary tag on behalf of the State. The customer was also under the impression that the Registration fee was included with her purchase, which in Colorado is not the case, the dealership is not allowed to charge or collect registration fees, it strictly between the customer and the DMV. This was her first time purchasing a vehicle in Colorado and upon discussing the matter with her, she thought that it worked like it did in California. We provided an honest experience with a $12,750 discount on the car she leased and provided her an excellent service. During the negotiation period, the customer came in 3 separate times, with her husband/significant other cussing names at one of our managers several times. Graciously, we continued to work with this customer, knowing that car buying can be stressful and triggering for some people. In the end, he came into the dealership, cussing and screaming at several customers and employees and we had no choice to call the police once the threats started flying. I am saddened to even have to write such a response, however, the customer is right 99.9% of the time, not 100% of the time, and this particular customer did not get their way through bullying, threatening and intimidating our staff and customers. I, the GM, personally called the customer to apologize that neither side had the ending they intended to have, and that it was best that we no longer do any business together whatsoever and gave her our best wishes. Sincerely, Steve Krohn, General Manager.

December 02, 2024

Dealership Rating
Employee Rating

This Dealership is really great! Very friendly staff and very professional. I have had my family's cars serviced here for years, a Hyundai, Honda, Saturn, Chevy, and Isuzu. They can More

by thekrohns100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paoe Kahele, Zachary Wessler , Katy Wardell

December 19, 2023

Dealership Rating
Employee Rating

This is a follow up to a review I wrote. My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator More

by bully331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Goines, Cisco Haro, Paoe Kahele, Cherry Boyd , Charles Battaglia, Joseph Carr, Shepard Emry, Alex Enriquez, Everardo Galvan, General Manager Steve

Dec 29, 2023

Phil Long Hyundai of Motor City responded

Thank you so much for such a positive review! We are so glad we were able to turn your experience around and earn your recommendation. We look forward to helping you again in the future!

November 21, 2023

Dealership Rating
Employee Rating

This is the greatest dealership I have been to! Excellent sales and service always! Thank you More

by CandyMan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Krohn , Shepard Emry

Dec 29, 2023

Phil Long Hyundai of Motor City responded

We appreciate your positive review about your experience with us! We hope to be of service again in the future.

October 16, 2023

Dealership Rating
Employee Rating

My husband and I had an excellent experience. Shepard was knowledgeable about the cars we looked at and made the experience feel very relaxed. We also worked with Luis during the financing proces More

by KP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shepard Emry

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