Luis Castresana

I would give this dealership a 0 star if I could. Do not believe anything they say about the terms and conditions regarding your contract! They’ll straight up lie to you and demean you when you try t Do not believe anything they say about the terms and conditions regarding your contract! They’ll straight up lie to you and demean you when you try to call it out. Dalia and her team should be ashamed of themselves. I leased the car ~45 days ago and did leave a perfect survey (of which I told them I regret!). That night I filled out the survey I requested a buy out quote online from Hyundai finance (not happy Hyundai) that encompassed the depreciated cost + all of the lease payments. This is different from what I explicitly asked both the sales manager and finance manager, even looking right at the terms in the contract while signing in the presence of my husband. I was told it would be the remaining capitalized cost and not the entire lease payments + depreciation when buying out the vehicle. The difference in this case is about $5,000! Never did I inquire to happy Hyundai about taxes (which is what they continue to go on about) because that wasn’t the issue! What happened was more deflection from the sales manager going on about taxes and how there could never be a tax credit only for leases (which is not true at all). But as you can see, they can’t be surprised when I did try to reach out to the dealer to correct things in attempt to not need to write this exact review. All I wanted was the ability to buy my car for the price the dealer can buy it at (aka about what I was promised in terms of pricing), but alas… I contacted Hyundai consumer affairs and was told (after a month of being strung along - which is why I’m writing this 45 days later not 15!) that the management of the dealer was “shocked” that such an issue would be escalated that high and that it should be dealt with at the dealer. Unfortunately, the dealer is just still going on with misinformation and lies and has no interest in making things right. So Hyundai won’t help customers who are cheated by their dealers, and their dealers are frauds. No wonder they can’t sell these cars!! Very sadly, I love my car but it’s making me sick just to look at. It will be sold ASAP. What a giant waste of money and what a waste of a customer from Happy Hyundai and Hyundai. If they use fraudulent business practices on me they’ll do the same to you! Stay away!!! Happy Hyundai… more like sad fraudulent scam artist Hyundai. More

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We called about a car and made an appointment to see the car. When we got there car was not available to be looked at and all of the sudden they wanted almost double what was advertised. Such a waste of m car. When we got there car was not available to be looked at and all of the sudden they wanted almost double what was advertised. Such a waste of my time. I will never be back. They were so unprofessional. More

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it was very good, and i would go baqck again they are very knowleged about cars, and helpher with all the question, this was my third car that I have from them and I will go back again, they are they are very knowleged about cars, and helpher with all the question, this was my third car that I have from them and I will go back again, they are very professional and courteous. More

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I called in to sales department and both managers served me very well and professional.they also kept their words in helping get me in a affordable car without any hassle.i indeed felt comfortable in buying me very well and professional.they also kept their words in helping get me in a affordable car without any hassle.i indeed felt comfortable in buying my 2019 Hyundai Sonata. And let me not forget my salesman who took me out to test drives and done the paperwork.5 stars to everyone. More

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Happy with Happy This is my second new Hyundai that I have bought through Happy Hyundai and I couldn't be happier. The Sales and Service department always meet my expe This is my second new Hyundai that I have bought through Happy Hyundai and I couldn't be happier. The Sales and Service department always meet my expectations and deliver on time every time. Thank you to everyone involved in making the purchase simple and efficient. More

by beckinchicago Verified Customer Verified Customer

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Classic Bait & Switch I phoned the dealership about a specific car on their website and was assured by "Danny" in finance that the car was available -- and guess what? Aft I phoned the dealership about a specific car on their website and was assured by "Danny" in finance that the car was available -- and guess what? After a 40 minute drive, the car wasn't there! But hey, would you be interested in this other car? Thanks for nothing. I will personally provide poor reviews for this type of irresponsible and slimy sales tactics. And when I requested to speak to "Danny" -- all I got was the manager, Luis, who apologized and stated he would discuss this with "Danny" -- I can see (from other reviewers as well) that this is their standard operating procedure. At this rate, I wouldn't trust them to wash my car. More

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N/a I do not have anything to say about the dealership. Everything asked in this survey, was very clear stated. Nothing else to comment on or complain abo I do not have anything to say about the dealership. Everything asked in this survey, was very clear stated. Nothing else to comment on or complain about. More

by sroka_vince Verified Customer Verified Customer

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Happy Hyundai Review It was an overall good experience. Staff was friendly and helpful. My sales person was professional and courteous but also patient with us. It didn't It was an overall good experience. Staff was friendly and helpful. My sales person was professional and courteous but also patient with us. It didn't feel pushy like some car dealerships can be. More

by ginlamb1 Verified Customer Verified Customer

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Good day for all of us! Great place, satisfaction is on their list with good people, good car's and good service. Fast and smooth operation followed with very accommodating t Great place, satisfaction is on their list with good people, good car's and good service. Fast and smooth operation followed with very accommodating team. More

by djchavez1998 Verified Customer Verified Customer

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Customer care Well done customer experience and delivery high professional . I like to feel comfortable . They help with question about extras insurance and guarant Well done customer experience and delivery high professional . I like to feel comfortable . They help with question about extras insurance and guarantee that I add to my Santa Fe . Also help me to cancel my Veracruz guaranties that I bought . More

by ramonbaras Verified Customer Verified Customer

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