Luis Castilla

By far some of the best people to know. Very professional and very helpful. Not knowing what we were looking for, Brandon and Luis helped us every step of the way. Very patient as they walk Very professional and very helpful. Not knowing what we were looking for, Brandon and Luis helped us every step of the way. Very patient as they walked us down the isle of opportunities till we found exactly what fit us best. We love the car, we appreciate the help. When we are ready to buy another, we are definitely coming back. Would recommend anyone to come down and try these guys out. Great selection and hard working help. FIVE STARS🌟🌟🌟🌟🌟 Sincerely, thank you for everything. More

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Luis was incredibly patient, helpful, and knowledgeable. He made my first car buying experience smooth and made me feel genuinely cared for every step of the way He made my first car buying experience smooth and made me feel genuinely cared for every step of the way More

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At first they offered to help then I was ghosted by the sales man and then emailed the finance officer and was promised a call that day and never heard back. I do have a challenging credit history, however sales man and then emailed the finance officer and was promised a call that day and never heard back. I do have a challenging credit history, however I suppose expecting respect in receiving a call or email was too much. so if your credit isn’t good you should not expect the same treatment as someone with a perfect credit score. More

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Luis helped me get into a safe vehicle for my son and I. After 5+ years of being stuck in bad cars that kept breaking down on me, he made it happen! I was in and out of the dealership in less than 3 hours p After 5+ years of being stuck in bad cars that kept breaking down on me, he made it happen! I was in and out of the dealership in less than 3 hours paperwork in hand. Best experience at a dealership i’ve ever had. Highly recommend going in and having Luis get you into your new car! More

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Coming into a dealer without an appointment just to inquire about a car and being received by a smile and a nice kind individual is priceless. Kristen sat down with me and asked several questions to tr inquire about a car and being received by a smile and a nice kind individual is priceless. Kristen sat down with me and asked several questions to try an assist me in making a decision about the best car for my lifestyle. She clearly explained why options were not good and why she thought I should discard them, without being "pushy" (very much appreciated), until we were able to narrow the option to a single one, fortunately the car was available and we were able to proveed with ease. She was very supportive, each time she had to leave the desk she explained why and what to expect, always being respectful and professional while adding a bit a nice humor to it all. I felt she has the right balance between the dealer and myself putting both at the same level and making the right suggestions and offering the right things. I would have no doubts in recommending friends to visit the dealer and specially discuss their issues with her. Buying a car is not an everyday thing, but when the time comes I would have no doubts of coming to toyota and asking Kristen to assist me. More

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Great experience from start to finish. Luis and Kristin are great. Will definitely recommend to others. Luis and Kristin are great. Will definitely recommend to others. More

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I bought a used 4Runner from Findlay Spokane with Riley as my sales associate. I can't speak highly enough of the integrity the used car sales team has. After the sale an issue developed with the vehicle I as my sales associate. I can't speak highly enough of the integrity the used car sales team has. After the sale an issue developed with the vehicle I bought that required some repair work not covered by the warrantee. I live about 400 miles away from the dealership so couldn't just bring it back there for the work. Trent and Luis worked with me throughout the process to get the issue resolved to my satisfaction. Great service guys! What you would expect from Toyota! More

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Ruschard and Luis mad this a no hassle experience. Took the anxiety out of buying and I didn’t have to spend all day at the dealership to get it done. Well done boys! Took the anxiety out of buying and I didn’t have to spend all day at the dealership to get it done. Well done boys! More

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🔥😏I have purchased almost every one of my vehicles from Luis and his amazing team.. my thoughts?? 🤔💭 TOTAL PACKAGE! ⭐️⭐️⭐️⭐️⭐️ I highly recommend working with them. From service to purchasing a new or us Luis and his amazing team.. my thoughts?? 🤔💭 TOTAL PACKAGE! ⭐️⭐️⭐️⭐️⭐️ I highly recommend working with them. From service to purchasing a new or used vehicle, they have something for everyone. Luis, Jordan, and their team will help you no matter what your circumstances. Whether you are looking to get into a vehicle today or a month from now, head down there and talk to Luis. It’s worth the conversation and You won’t feel pressured like other dealerships. Highly Recommend! More

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Steve the GM is amazing. Ron the salesman I deal with is also unbelievable. When it come to the final paperwork it could not be any easier. There are never any high press Ron the salesman I deal with is also unbelievable. When it come to the final paperwork it could not be any easier. There are never any high pressure sales tactics and they don't try to up sale vehicle options. They truly listen to what your needs are in a vehicle. More

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