Dealership Experience
9 yrs, 5 mos
Industry Experience
9 yrs, 5 mos
Specialties & Trainings
INFINITI AWARD OF EXCELLENCE 2022
INFINITI AWARD OF EXCELLENCE OF 2024
SERVICE CUSTOMER SATISFACTION AWARD 2024
INFINITI Award of Excellence 2025
INFINITI Certified Service Advisor
10 Reviews
Write a Review10 Reviews of Luis Bayala
December 17, 2025
Raphael continues to provide excellent service for my car. He and his mechanics have gone above and beyond to help solve the mystery of my discharging battery. Raphael is personable and a good communicat car. He and his mechanics have gone above and beyond to help solve the mystery of my discharging battery. Raphael is personable and a good communicator. The infinity service department in Sanford is well organized, clean, and accommodating to waiting customers. I highly recommend them. More
Other Employees Tagged: Robert Garcia, Rafael Class
December 15, 2025
Awesome turn out! ! I love the variation of cars that pulled up and everybody was so nice and welcoming!! Would definitely come back again!! ! I love the variation of cars that pulled up and everybody was so nice and welcoming!! Would definitely come back again!! More
December 14, 2025
Sanford Infiniti continues to set the standard—not just as a dealership, but as a pillar of the car community. Their customer service is top-tier: knowledgeable, patient, and always willing to give real, h as a dealership, but as a pillar of the car community. Their customer service is top-tier: knowledgeable, patient, and always willing to give real, honest answers instead of the usual sales talk. Whether you’re asking detailed questions about a build, maintenance, or future upgrades, they take the time to explain everything clearly and respectfully. What really sets them apart is how engaged they are with the car culture. The event they hosted was a perfect example—bringing people together, creating a welcoming space for enthusiasts, and showing real appreciation for the community. It wasn’t just about cars on display; it was about unity, shared passion, and genuine connection. Huge thank you to the entire Stanford Infiniti team for supporting the culture, answering questions with integrity, and hosting an event that truly brought everyone together. Dealerships like this are what keep the car community thriving. Luis Bayala and the staff went above and beyond. Thank you again. More
Other Employees Tagged: Robert Garcia, Rafael Class , Jocelyn, Jasmin, Ulysses and David and not to mention. Brandon the general manager without you we would have not been able to make this happen
December 14, 2025
Luis at Sanford Infiniti is the the best service advisor and the only one I trust taking my car to. Never disappoints. and the only one I trust taking my car to. Never disappoints. More
Other Employees Tagged: Mukesh Bharadwaj, Rafael Class
December 06, 2025
The Sandford Infiniti Team has been servi ing my 2013 vehicle for 2 years. Service Team is outstanding. Because of services performance, I engaged with Mark Anderson to inquire about a new Infiniti. Mark vehicle for 2 years. Service Team is outstanding. Because of services performance, I engaged with Mark Anderson to inquire about a new Infiniti. Mark is an outstanding knowledgeable professional sales rep. Mark was not one of those pushy sales persons, he let the car sell itself and he built the customer relationship. Once Mark relized he hook me, (smile) he brought Sales manager Tyler to help run numbers to seal the deal. Finally, David was brought in to close the deal. Every step of the way was a great experience. Also want to give a shout out to the team at the reception desk. All around Great Team More
Other Employees Tagged: Rafael Class, Mark Anderson , Tyler and Davin
October 04, 2025
Sanford Infiniti has demonstrated a level of customer appreciation that exceeds all expectations! I always know Luis is looking out for my best interests with his thorough recommendations, great communic appreciation that exceeds all expectations! I always know Luis is looking out for my best interests with his thorough recommendations, great communication and honesty. I’ve been coming to Sanford Infiniti for over 10 years and would highly recommend them. More
October 02, 2025
Excellent service department. They went above and beyond to help us figure out our battery issue. They were prompt, efficient, and pleasant. I would highly recommend Raphael and c They went above and beyond to help us figure out our battery issue. They were prompt, efficient, and pleasant. I would highly recommend Raphael and crew. More
Other Employees Tagged: Robert Garcia, Rafael Class , Alexis Serrano

