Luis Bautista

This dealership is great! Luis Bautista is very friendly and kind, and not at all pushy. I would purchase another vehicle from here again. Luis Bautista is very friendly and kind, and not at all pushy. I would purchase another vehicle from here again. More

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Overall easy, positive and pleasant experience, from sales, to finance, to delivery specialist! Could not have been better! sales, to finance, to delivery specialist! Could not have been better! More

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Luis at Subaru Carlsbad was an absolute pleasure to work with. Not only did he listen to our every need regarding a vehicle, but he understood that a toddler and baby present meant we needed to make the pro with. Not only did he listen to our every need regarding a vehicle, but he understood that a toddler and baby present meant we needed to make the process as efficient as possible…and snacks, many snacks. We received our dream car, and haven’t stopped bragging about the service ever since. We highly recommend Luis when car shopping. He is positive and motivated in reaching a middle ground best suited for our goals. Terrance, on the financial side of things was also a pleasure to work with. He was very informative without being pushy with all extras. We walked out smiling and will continue to be apart of the Subaru family for life. More

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Really enjoyed the "car buying" experience at Autonation Subaru Carlsbad. For me, buying a car is usually challenging to say the least. Everyone treated us like family, even our new pup Stevie, from the ge Subaru Carlsbad. For me, buying a car is usually challenging to say the least. Everyone treated us like family, even our new pup Stevie, from the get-go! A special shout out to Luis B. He walked us through every step of the way, then some. His knowledge of our new vehicle was outstanding! Thanks a million Luis! More

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Excellent customer experience, very proactive communication from Vanessa and Luis. Glad to have purchased from this dealer. communication from Vanessa and Luis. Glad to have purchased from this dealer. More

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Luis Bautista went above and beyond to make my auto purchasing experience actually enjoyable! I did all the research beforehand and went into the dealership knowing exactly what I wanted and didn't wan purchasing experience actually enjoyable! I did all the research beforehand and went into the dealership knowing exactly what I wanted and didn't want to get derailed. However, I really appreciated how knowledgeable and very genuinely helpful Luis was in providing valuable insight on aspects of the vehicle I didn't consider. I truly felt that he had my best interest at heart and that I was being taken care of by a friend and not a salesperson. He even took the extra time to assist me in setting up my new vehicle after it all. If you live anywhere in SoCal, it is worth the trip to see Luis at Autonation Subaru Carlsbad. Thanks again for everything, I'm loving my new Crosstrek! More

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I would like to give a grateful, huge shout out to Terrence, Luis and Uzair for making my car lease a positive experience! Each of these gentlemen were friendly, professional and handled my deal with Terrence, Luis and Uzair for making my car lease a positive experience! Each of these gentlemen were friendly, professional and handled my deal with integrity. Julius in finance was also such a pleasure to work with during the final stage of my lease process. Grazie Mille! More

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Reached out to multiple dealers to do some recon and get the process started. None were as personable and happy to hear from me than the people at Bob Baker Subaru. Each individual I dealt with had the “it’ the process started. None were as personable and happy to hear from me than the people at Bob Baker Subaru. Each individual I dealt with had the “it’s nice to be nice” energy. Luis really took care of me to start the process, and seemed to keep it honest and straight forward with me. He frequently kept in touch, letting me know the ETA on the vehicle arrival from port and if the vehicle sold or not. Never seemed bothered to hear from me or to reach out, which was greatly appreciated. Terrence kindly showed me the ropes on the vehicle and kept in touch with me as well to let me know about the ETA of the vehicle and where I was at. Very personable and knew the car in and out, unfortunately the car we were looking at was in the process of being sold. Came in another day, but Terrence was off, so Miguel kindly took the reigns and showed me the car to test drive when I came in and was kind enough to answer all questions and provided extra insight on things I didn’t know, and also appreciated his personal touch on his thoughts as well. Finally, once I decided I would take the car.. Christy brought it home. It is definitely the hardest part of the process being in the finance office, with BIG numbers flying around and making final decisions. Christy had all the answers to all my questions, and explained them clearly and concisely, and even more if I asked. As complicated of a process as it can be with so many numbers and decision to make, she seemed to simplify it for you and provide soothing music in the background as well. Never rushed or pushed you. Only seemed to try to help make my decisions. She was very considerate of the decisions I had to make for myself and my situation, which every individual would appreciate. This is my second Subaru. I am a Subie fan and am glad to continue to be a part of the Subaru Family. And of course, happy and looking forward to receive service from Bob Baker Subaru. Thanks again and see you guys again soon! More

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I have always gotten my service and will continue to get my service here. There are no surprise fees and the department manager reached out to me to let me know a part was suggested and I would have to appr my service here. There are no surprise fees and the department manager reached out to me to let me know a part was suggested and I would have to approve. That is the gold standard of integrity in the auto service world. Thank you Bob Baker Subaru! More

by GGOOD Verified Customer Verified Customer

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I can’t begin to tell you how impressed I was with both Terrence and Shannon. That kind of professionalism, coupled with tremendous personalities is rare, but the enthusiasm and the extra time they spent w Terrence and Shannon. That kind of professionalism, coupled with tremendous personalities is rare, but the enthusiasm and the extra time they spent with me was particularly impressive. I don’t know how Terrence finds time because he really went over and above explaining to me, the technology extremely impressive More

by MCORRIGAN0 Verified Customer Verified Customer

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