Luis Aguasvivas

Dealing with Johny was excellent . He spent over two hours helping me understand and learn my vehicle . If i didn’t understand something he would go back and explain it again. Great cu He spent over two hours helping me understand and learn my vehicle . If i didn’t understand something he would go back and explain it again. Great customer service and attitude. The dealership is very luck to have him as well as Steve Boston who sold me the vehicle These two individuals are the reason that i will make Sudbury Mercedes my only dealership in the fiture! More

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Jonny: A Tech Wiz at Mercedes-Benz of Sudbury I recently had the pleasure of working with Jonny, the tech expert at Mercedes-Benz of Sudbury, and I cannot say enough positive things about him. His recently had the pleasure of working with Jonny, the tech expert at Mercedes-Benz of Sudbury, and I cannot say enough positive things about him. His knowledge of the vehicle’s technology is truly impressive. He patiently walked us through every feature, ensuring we understood how to utilize them to our full advantage. What truly sets Jonny apart is his dedication to providing exceptional customer service. He went above and beyond to make sure we felt comfortable and confident with our new car. His friendly and approachable demeanor made the entire experience enjoyable. Without hesitation, I would recommend Jonny to anyone looking for expert tech assistance at Mercedes-Benz of Sudbury. He is a valuable asset to the dealership. Five stars all around! More

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Everyone I worked with at Mercedes was so helpful, knowledgeable and accommodating. Jonny’s training was invaluable!!! knowledgeable and accommodating. Jonny’s training was invaluable!!! More

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Buen servicio buen trato hacia las personas son los mejores sin duda exelente personal gracias mejores sin duda exelente personal gracias More

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Accounting only accept promotion coupons printed, not mentioned orally in the front desk, which is anormal. mentioned orally in the front desk, which is anormal. More

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excellent service Howard was very knowledgeable and helpful 10/10 service solved a problem with my purchase of a 2024 GLA250 AMG witch turned out to be a2025 model from Germany. GREAT Love it. I have helpful 10/10 service solved a problem with my purchase of a 2024 GLA250 AMG witch turned out to be a2025 model from Germany. GREAT Love it. I have purchased three M B here would not deal with any other dealership.. EXCELLENT -EXCELLENT-EXCELLENT. More

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It is a reliable and comfortable shop. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. More

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The people working in the service department don’t up to a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. More

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Jonny provided excellent “concierge service” in orienting me with my new GL 450 E! Not only did he cover the basics, but highlighted many areas I might never have looked at or realized were there. In our adv me with my new GL 450 E! Not only did he cover the basics, but highlighted many areas I might never have looked at or realized were there. In our advanced lesson, he showed me more details about cruise control, and self driving along with even fixing an issue with my iPhone. Jonny also made me feel comfortable with asking any questions and made sure I knew I could contact him again in the future. Howard Rosenberg made sure the sales process went as smoothly as possible and followed up to make sure all went well. I wanted to buy my car from Mercedes-Benz of Natick due to the excellent service I have received from Luis Aguasvivas for many years. Luis has always responded quickly and pleasantly and made sure everything was taken care of. I look forward to working with him again for service on my new Mercedes-Benz GLE 450 Hybrid. More

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They provide an excellent service. They solved a problem with my car that the other dealer still needs to. I will come back to this dealer. They solved a problem with my car that the other dealer still needs to. I will come back to this dealer. More

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