Lucy Hu

You get one chance to make a first impression. Lucy Hu's impression was spectacular! I was so impressed with her sales skills and knowledge of the car. Lucy was a breath of fresh air after what I Lucy Hu's impression was spectacular! I was so impressed with her sales skills and knowledge of the car. Lucy was a breath of fresh air after what I experienced while shopping for a new certified BMW. I am so glad I made the deal with Lucy to purchase the car. She put no pressure on me as a customer. Her salesman skills are fantastic. What a sensational job Lucy did as the Client Advisor for BMW of Fort Washington. More

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My first purchase of a vehicle out of state. Was really lucky to have Lucy as the sales person. She made sure to follow up on each and every issue. Never hesitated to physically walk over to Was really lucky to have Lucy as the sales person. She made sure to follow up on each and every issue. Never hesitated to physically walk over to finance or wherever the issue was to get it resolved immediately. Thank you Lucy! No headaches, no delays just simply good service and time followup. Really appreciate it. Thanks again Lucy! More

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I bought a bnw car. Lucy served us very well. We are very proud. Thank you Lucy🥰. Lucy served us very well. We are very proud. Thank you Lucy🥰. More

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I am very frustrated with this dealership. I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I to I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I took car in to have sensor replaced and was told I need NEW front brakes and an oil change. I was shocked! I sent messages that went unanswered. After weeks, i sent messages again. Finally, I got a call that basically said they could not do anything to help except credit me $500 when I get new brakes. Their cost for brakes are over $1200. The manager had no answers for me, just excuses for why I may need brakes and oil change. I just bought this car less than 4 months before I was told what was needed. I'm upset they they basically said they can't help. This is ridiculous. So much for customer service! I didn't want to give any stars. Maybe I was the wrong race to get the proper care. More

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The customer service, sales and responsiveness made the purchase of my new car a very pleasant experience. purchase of my new car a very pleasant experience. More

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Just purchased a car last week. A no hassle pleasant experience. Everything was easy, even the negotiation. A no hassle pleasant experience. Everything was easy, even the negotiation. More

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Lucy was very professional and along with the BMW manager Jeremy Golis they both worked very hard to get us a 2025 BMW after our car was rear ended and totaled. Also special shout out to Mike Harden the BM Jeremy Golis they both worked very hard to get us a 2025 BMW after our car was rear ended and totaled. Also special shout out to Mike Harden the BMW Collision manager for going above and beyond for us during this trying time. Loved BMW of Ft Washington….they have customers for life now. More

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Lucy made our purchase a very smooth process. She is a very knowledgeable professional, is informative, is patient and is a very pleasant sales person to work with. She is a very knowledgeable professional, is informative, is patient and is a very pleasant sales person to work with. More

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Definitely recommend getting your car from this dealership. The sales lady Lucy was very quick and responded very fast. She helps you as much as she can. Very nice. dealership. The sales lady Lucy was very quick and responded very fast. She helps you as much as she can. Very nice. More

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She was such great help with finding my new car. Great service and really looked out for me. Great service and really looked out for me. More

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