Lucas Sorensen
Lucas Sorensen at Lake Ford

Lucas Sorensen | Page 6

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.5
123 Reviews
4.5

123 Reviews

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123 Reviews of Lucas Sorensen

November 21, 2025

Dealership Rating
Employee Rating

If you can’t get the car wash correct (checked off as done but not done ) how do I trust that the things I can’t easily see were actually done? More

by Jerry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Nov 28, 2025

Lake Ford responded

Thank you for your feedback. We always strive to complete the complimentary car wash on every visit, but it’s possible that during your appointment, our car wash was under maintenance, which may have affected your experience. We’d be happy to offer you a free car wash at any time since yours wasn’t completed. We take your concerns seriously and want to ensure you feel confident that all services are done thoroughly, please don’t hesitate to reach out so we can address any specific issues.

November 21, 2025

Dealership Rating
Employee Rating

Very friendly, the people were very knowledgeable, and they keep me informed on what is happening with my vehicle More

by Julieortega1222
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

November 17, 2025

Dealership Rating
Employee Rating

One of the best dealerships I've ever had the pleasure of doing business with The dealership cares about their customers. Weather its buying or bringing the vehicle in for service More

by Mike W.
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

November 16, 2025

Dealership Rating
Employee Rating

Lucas explained everything that needed to be done to my car in a friendly, professional manner. Well done 👍. More

by nlhonadel17.att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure who brought back my car, but he was super nice.

November 15, 2025

Dealership Rating
Employee Rating

Great prompt service and excellent customer support , friendly service department and great location and access More

by mlewand245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Bramel, Micah Edwards, John Krueger, Anthony Proano, Brock Ellerson , Luis Hernandez, Joesph Whisler

November 13, 2025

Dealership Rating
Employee Rating

It was clean and comfortable. It was clean and comfortable. Took about an hour. That's it More

by Yagerry
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

November 13, 2025

Dealership Rating
Employee Rating

Lucas has been really great to work with, very transparent, open communication and a great "middle man" when working with our warranty co. More

by ashleybdrx92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Hernandez

November 10, 2025

Dealership Rating
Employee Rating

Brought the truck in to be diagnosed for popping rattling and wandering steering , was driven around the block claims nothing found, pick truck up an immediately makes the noises I brought it in for More

by JOSHLOPIPARO98
Recommend Dealer
No

Other Employees Tagged: Lucas Sorensen

Nov 28, 2025

Lake Ford responded

Thank you for your feedback. We understand how frustrating intermittent issues can be, especially when they occur after a visit. Diagnosing problems that happen sporadically can be very challenging, as they may not appear during a test drive. We want to get to the bottom of the rattling, popping, and steering concerns you’re experiencing. Please reach out to us so we can schedule a more thorough inspection and work toward a solution.

November 07, 2025

Dealership Rating
Employee Rating

The people I interacted with were all very professional. The drivers were great to interact with. More

by timheun325
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

October 17, 2025

Dealership Rating
Employee Rating

Always a great experience with the service department. The work is always done on time More

by schultzywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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