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Lucas Kay
Lucas Kay at Olathe Dodge Chrysler Jeep RAM

Lucas Kay

Service Manager

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

3.8
94 Reviews
3.8

94 Reviews

Write a Review

94 Reviews of Lucas Kay

March 13, 2025

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Employee Rating

I have purchased a new car every year for the last 13 years and my experience with Olathe Jeep purchasing my new Grand Wagoneer was one of the most pleasant experiences I have ever had. I would definit More

by terry.christensen
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Laura Voss, Adrian Brule, Dean Grant

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March 12, 2025

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Employee Rating

Rick and Lucas were great! Will be back for Service in the future! Keep up the good work! More

by rburt0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Burt

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Mar 12, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your kind words for Rick and Lucas! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Olathe Dodge Chrysler Jeep RAM. Lucas Kay Service Manager 913-780-3700

March 11, 2025

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Employee Rating

Followed Lucas from a Chevy dealership with a 4Runner. Great asset to your business. Facility is great. Waiting times are good More

by kinslowjason.74
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you, Jason! It has been a pleasure serving you. Quality customer service is always our top priority, and I'm happy to meet your expectations. Thank you again for choosing Olathe Dodge Chrysler Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Lucas Kay Service Manager 913-780-3700

March 11, 2025

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Employee Rating

The service adiser Luke and the tech did an amazing job. Got it done same day too. More

by SBURRIS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kendrick Lintecum, Tanner Walker, Shawn Dearing, Adam Barletta, Shannon Burris, Kevin Grant, Jimmy Stateler, Rick Burt

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Mar 11, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Lucas Kay Service Manager 913-780-3700

March 04, 2025

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Employee Rating

This is the worst service department I have ever dealt with. Wanted me to leave my truck for three days to fix two broken exhaust bolts. When you scheduled a appointment it's only for the service provided More

by trav.army
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Mar 05, 2025

Olathe Dodge Chrysler Jeep RAM responded

I apologize about the current wait times to have heavy line work performed. With the recent weather and spring break coming we are extremely busy and are doing our best to try to help everybody who needs it. That has backed us up just a bit. I am sure they were providing a worst case scenario on time frame to complete the repair, but we always do our best to have the work finished earlier than that. Lucas Kay Service Manager 913-780-3700

February 22, 2025

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Employee Rating

Dealer charged a diagnostic fee after not being able to fix the vehicle. Manager was rude and unwilling to see how that is wrong. More

by soukup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shannon Burris

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February 18, 2025

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Overpriced, highway robbery for 0 real help. Absolutely a joke of a dealership. We will never be back and have let all our friends, co workers and social media know More

by shipley.christine1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Tanner Walker, Shawn Dearing, Adam Barletta, Shannon Burris , Stan Wilhite

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February 05, 2025

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Employee Rating

Luke the service man was very informative about what was happening with my car as well as being very courteous and helpful More

by wdewaynekabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Barletta

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Feb 05, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thanks for sharing about your experience with Luke here at Olathe Dodge Chrysler Jeep RAM. We appreciate your business and hope to see you again soon! Derek Hill GSM 913-780-3700

Feb 05, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you for letting us know about how Luke did, and thank you for coming in. We are happy to help. Lucas Kay Service Manager 913-780-3700

January 21, 2025

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Employee Rating

Overpriced for oil services and maintenance in general! Friendly employees but when challenged get a little defensive! More

by mike_sh1ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 25, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Derek Hill GSM 913-780-3700

January 17, 2025

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Employee Rating

My experience was great. Luke was very courteous and helped me with changes to my contact information. I didn't wait long with the initial greeting stage. Love the n More

by TiGi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 18, 2025

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your kind words for Luke and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Olathe Dodge Chrysler Jeep RAM. Derek Hill GSM 913-780-3700

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