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Lucas Kay
Lucas Kay at Olathe Dodge Chrysler Jeep RAM

Lucas Kay

Service Manager

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

3.7
69 Reviews
3.7

69 Reviews

Write a Review

69 Reviews of Lucas Kay

November 19, 2024

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Employee Rating

Paying $755 to replace two batteries in my Jeep is ridiculous. Especially since my Rubicon is only 3 1/2 years old and only 22,000 miles. What a joke! I won’t be buying another Jeep. More

by dave64111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Dave, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Lucas Kay Service Manager 913-780-3700

November 16, 2024

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Employee Rating

Timing took much longer, forgot part on my car had to return and part is lost so now has to be ordered More

by wkreeves74
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Nov 19, 2024

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

November 14, 2024

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Employee Rating

Prompt service and good communication by my tech. Clean and tidy facility and organized check out More

by carterm86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Lucas Kay Service Manager 913-780-3700

November 13, 2024

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Employee Rating

They were fairly quick even though they had technical issues that morning. I like the text communication while I was there. More

by hwolfe2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Olathe Dodge Chrysler Jeep RAM responded

We are happy that the visit went well, even with the issues happening. The text feature is very convenient! Hope you have a great day, and thank you for letting us know how the visit went. Lucas Kay

November 07, 2024

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Everyone was very helpfully throughout the sales transaction. I am a repeat customer and will continue to be. More

by Duckie1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Connor Lawyer, Jason Espitia, Jesse Venzor, Curtis Walker

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Nov 11, 2024

Olathe Dodge Chrysler Jeep RAM responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Olathe Dodge Chrysler Jeep RAM! Laura Voss GSM 913-780-3700

November 03, 2024

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No communication. I was given miss information from representative. And did not fix the problem. More

by johnfr1554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stan Wilhite, Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Tanner Walker, Shawn Dearing

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November 01, 2024

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Employee Rating

Good people…. They supposed gonna change my diesel pressure pump in the recall. I have around two weeks waiting for this work. Hopefully by the next week it’s More

by gustavoquevedo418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stan Wilhite, Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Tanner Walker, Shawn Dearing

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Nov 04, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for choosing our dealership! Please let us know if we can be of any more assistance! Lucas Kay Service Manager 913-780-3700

October 27, 2024

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Employee Rating

They need to get the people who quote prices for service on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 More

by rwelker0
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Stan Wilhite, Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Tanner Walker, Shawn Dearing

Report | Print
Oct 31, 2024

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Lucas Kay Service Manager 913-780-3700

October 24, 2024

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Employee Rating

Different repair but taken care of. The service advisor Luke was great and was a big help. Thank you. More

by WALDOLOSTHIMSELF
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your business and this review. We're happy to hear Lucas and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Lucas Kay Service Manager 913-780-3700

October 23, 2024

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Employee Rating

I was pleased of the service during my visit that day. The gentleman that helped me was pleasant and I did not have to wait too long. I could not remember his name but the service department always has be More

by mcgruen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thanks for sharing about your experience with Olathe Dodge Chrysler Jeep RAM. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

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