Lucas Humburg

Bought a brand new Honda civic 2025. A couple of months go by and as winter ends I notice the AC doesn’t work. I bring it in, they say it wasn’t charged. They charge it, great and tim A couple of months go by and as winter ends I notice the AC doesn’t work. I bring it in, they say it wasn’t charged. They charge it, great and timely experience. A couple months go by, the AC stops working again. I bring it back, they find there’s a leak. No big deal, they’ll have the part they need the next day. I bring it back and drop it off in the morning. That afternoon I’m informed that they have the wrong part. They need to re-order it and it will take “a couple of days.” But they don’t reschedule anything because they’ll “let me know when it comes in.” One thing I didn’t mention is that it is by far the hottest day of the year (104°F) and both the fan and AC only blow the hottest air the car is able to make. I’m told by both sales and the service manager that there’s nothing they can do. No loaners, no part to fix the BRAND NEW car. In the current heat, driving with no airflow from the car, just the windows down will make you sweat like never before. Unsafe, yet nothing they can do. If you get the chance, don’t buy from here. Also, as a bonus Joe Thibodeau chuckled at me multiple times during my phone call trying to find a solution to driving around a greenhouse before hanging up on me while I was speaking. More

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