Louis Phan
Louis Phan at Niello Volkswagen
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Louis Phan

General Sales Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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5.0
10 Reviews
5.0

10 Reviews

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10 Reviews of Louis Phan

January 20, 2025

Dealership Rating
Employee Rating

Jamal, Ray and Will were great! Such a comfortable environment at Niello VW. Quick too, I think we were there for less than 2 hours. My wife loves her new Jetta! More

by KERENB1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 20, 2025

Niello Volkswagen responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

January 20, 2025

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Employee Rating

They were willing to work with me to come to a mutually beneficial outcome. Everyone was very friendly and very helpful. I want to thank Tevin and Spencer for helping with the car, Carlos for working with More

by Jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 21, 2025

Niello Volkswagen responded

Jon, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carlos met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Scott Russo General Manager srusso@niello.com

January 20, 2025

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Employee Rating

Very smooth process from the beginning to the end, and everyone was professional and helpful with the purchase overall. More

by nabarjun
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Hengameh Amiri

Jan 20, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo General Manager srusso@niello.com

January 16, 2025

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Employee Rating

good communication from the service team, and wonderful experience with both the sales and service team. Would recommend to others. More

by nabarjun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Cole, Hengameh Amiri

Jan 16, 2025

Niello Volkswagen responded

We are very happy to know that Travis, Louis, and Hengameh provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 15, 2025

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As a first-time vehicle leaser, I was very fortunate to visit Niello Volkswagen. Spencer was great with follow-ups, ensuring I found the perfect vehicle that met all my needs. Jose was EXTREMELY helpful an More

by EMANHIGGY90
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 15, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Spencer and Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo General Manager srusso@niello.com

January 14, 2025

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Employee Rating

Pleajur answered the phone and was very pleasant. He was willing to go above and beyond to make sure that he answered my question accurately. He didn’t try to haggle us or make us feel like just a nu More

by SHARIH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 14, 2025

Niello Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that Pleajur had the opportunity to provide you with great service. We thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

January 14, 2025

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Employee Rating

I felt that I was valued . And I was listened to. I was important. Valued More

by MADISONMARGAUX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tevin Saelee

Jan 14, 2025

Niello Volkswagen responded

Margaux, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Scott Russo General Manager srusso@niello.com

January 06, 2025

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Everyone knew what they were doing, and this made the process very easy. Thanks everyone! More

by PETECERVINKA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2025

Niello Volkswagen responded

Pete, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

January 06, 2025

Dealership Rating
Employee Rating

Great experience working with Jose on the purchase of the car for my daughter - very simple process. And trading in our old car was extremely easy - Jordan Richards made it very smooth for us! More

by RRICHARDS32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano , Jordan Richards

Jan 06, 2025

Niello Volkswagen responded

It's great to hear that Jose, Jordan, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

January 04, 2025

Dealership Rating
Employee Rating

Spencer was very helpful. Luis and him worked efficiently to quickly get me a great deal and not waste any time. Thanks! More

by POSNERMARK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2025

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Spencer met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Scott Russo General Manager srusso@niello.com

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