Louis De Marco

It is unfathomable how what used to be a flagship, premier service center, has turned into the worst of the worst in customer (dis)service. First, the receptionist assured me that the car was ready premier service center, has turned into the worst of the worst in customer (dis)service. First, the receptionist assured me that the car was ready for pick up the next day, while the service advisor informed me, while on the way there the following day, that it was not in fact ready, and it took another 4 days and multiple emails/calls to finally arrange a pick up. Overall, a simple state inspection and a minor maintenance task took over 10 days!! Then, the receptionist who was handling the release and payment could not understand any of my questions due to her lack of basic understanding of English (after all, this facility is in the heart of Manhattan, not in Panama, one would think?!). In addition to the apparent lack of language skills, the receptionist was utterly incompetent in performing the basic functions expected of her role and took an inordinate amount of time to complete the simple check out procedures. Overall, there was barely anyone who spoke English at the facility. Third, MB Manhattan has apparently decided to be as cheap as a bodega and pass along the merchant discount of 3% that they would otherwise bear to customers in the form of a processing fee for credit cards. That would be fine if they would offer an alternative form of payment (such as a bank transfer or wire or check) that would not incur any fees but alas, that is not the case. As a result, they are de facto taxing customers with an additional 3% tax on top of the already exorbitant fees for labor and parts. Fourth, the wait time to actually deliver the car from the service facility was over half hour even though it is one or two levels deep garage. In fact, they brought up someone else's car which was an identical model to mine first, only to silently drive it away realizing their mistake. It does not require a huge intellectual effort to check a 3-digit service number and confirm that the correct vehicle is being delivered for pick up. Needless to say, I will not be a customer of MB Manhattan for my next car. After 25 years of loyalty, the experience with the service center was so appalling and demeaning that I am beyond disgusted. It is just sad that this great brand of auto-makers has allowed their flagship Manhattan location to fall so low. More

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Outstanding service from everyone involved. Courteous quick and efficient The team could not have performed better Courteous quick and efficient The team could not have performed better More

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they are very good I can recommen them to my friends Thank you very much Thank you very much More

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The service was very efficient Lou Demarco took care of all our needs in a most professional manner all our needs in a most professional manner More

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The worst experience i’ve ever had in any dealer ship . Thr first time my safety lugs were left louse and fell out ,i could have had a serious accident because of that .The most recent one i left my car for Thr first time my safety lugs were left louse and fell out ,i could have had a serious accident because of that .The most recent one i left my car for a week and nothing was done so i wasted my time .Never again More

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The staff and service are excellent as they always are. The car was attended to very professionally and promptly. The car was attended to very professionally and promptly. More

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Good, and professional services ,he now how to be kind with peoples. I like what they do to my car the services guy was very professional. Thanks you.. with peoples. I like what they do to my car the services guy was very professional. Thanks you.. More

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The best place to work in Manhattan, no other dealer in the tri-state area offers the quality service we do. the tri-state area offers the quality service we do. More

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Good dealer; great people. Very difficult with building under reconstruction. Hard access and accessibility for both cars and people . Very difficult with building under reconstruction. Hard access and accessibility for both cars and people . More

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Casper was a pro at every level. Very happy with my experience . He made it very easy Very happy with my experience . He made it very easy More

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