Louis Carcamo

Pleasant but doesn’t listen closely to the customer. We were informed by a phone call from the dealer that the specifications that we requested in an automobile was there and to ask for Tim. I said we w We were informed by a phone call from the dealer that the specifications that we requested in an automobile was there and to ask for Tim. I said we would be there in an hour or two. Upon arrival we were greeted nicely and I asked for Tim. Music blaring in the background (not intercom music) and Tim and associate greeted my wife and I. Tim had no idea why we were there so we explained it to him. He excused himself because he was with another customer and the associate took over. Very polite young man and showed us the car he thought we came in for. I told him that the mileage was all wrong and that the outside color was not what we asked for. Well, do you want to take it for a test drive,he asked? Why would! I asked, where is the car they called me about that we made a special trip in for?! He didn’t know but let me show you something else you might like. (Bait and switch come to anyone’s thoughts yet?!) Anyway, we came in to look at a KIA and ended up trying out a Toyota. (Note: the KIA that we were called about and came in for was never at the dealership) My wife and I have had Toyota’s in the past and had love the ride and comforts that it has to offer. Plus its reliability. The price on the Toyota was $38,500, but we wanted from the beginning, $38,000. Options on the car were insurance for tinted windows, nitrogen gas insurance in tires and LoJack. We said we didn’t want those add ons and he said no problem. Without those add ons, the price with the special discount and veterans discount would bring the price down to $35,500. Ok, let’s go in and talk about trade in and end pricing. This is how they spun it; $34,499 cash price of vehicle. One year connect and protect $699 nitrogen and Tires $169 and Tint guarantee $499. Total selling price 35,$866 trade-in allowance $15,000. Taxable total $20,866. Sales tax at 8.3% equals $1731.88. Disposal fee five dollars. Documentation fee $599. license transfer title and registration fee $362.86. Total due $23,564.74. I had my own license personalized veteran and handicap plate already on the vehicle and all I had to do was take it for one vehicle and put it on next. so the $362.86 seems kinda high for license transfer and title. I called the car dealership on that and they thought that it should be only around $50 or so. That I will talk to him about if something‘s not right. We were told there was a $2000 special plus $500 veterans special. We were told that they would honor our $35,500 price that we were looking for on this vehicle as long as we didn’t get the LoJack tire and window tint add-ons. So looks to me they gave us $34,499 which is $1000 less than we had originally asked for. And I talk to the lady that called me in the morning and she said it was $1000 special they had so I don’t have a problem with that. I do have a problem with them saying we had $2000 special but that’s OK. We won’t argue about that. Where is the Veterans discount? I don’t see it anywhere on there. And lo and behold we got charged for the LoJack, the nitrogen and the window tint. Something about this contract that just isn’t right. I know we signed it. But it’s all the double talk and rewriting and confusing paperwork that goes on so that you can make a sale. I understand that the money made on LoJack and nitrogen and window tint is just gravy in your pocket. But why should the customer suffer? More

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Amazing experience. Chance in finance was super helpful and answered all of our questions professionally Chance in finance was super helpful and answered all of our questions professionally More

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Louis Carcamo was wonderful to work with and was very helpful in buying my new car! He was not pushy, he answered my many questions, he was patient and he was persistent with getting me updates while wai helpful in buying my new car! He was not pushy, he answered my many questions, he was patient and he was persistent with getting me updates while waiting for my car to arrive! Thank you Louis!! More

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Justin Lalande not only followed through in every detail of helping me resolve my concerns, but he did so in a way that clearly communicated that my matter was important to him. I have seldom met a profess of helping me resolve my concerns, but he did so in a way that clearly communicated that my matter was important to him. I have seldom met a professional with such "people skills". Even when he pointed out something were I was wrong in my understanding of the agreement I had made with Courtesy, he did so in a non-threatening, non-combative manner. A true pro! More

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Justin was a huge help throughout the entire process of selling my vehicle. He went above and beyond to make the process easy and get me paid as soon as he could. Would highly recommend reaching out to Jus selling my vehicle. He went above and beyond to make the process easy and get me paid as soon as he could. Would highly recommend reaching out to Justin at Courtesy Kia if you are looking to sell a vehicle! More

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I was so incredibly please with our experience at Courtesy Kia in Mes AZ l. Everyone from the sales person Louis Carcan to the rest of the staff and the finance department. Everyone needs to get thei Courtesy Kia in Mes AZ l. Everyone from the sales person Louis Carcan to the rest of the staff and the finance department. Everyone needs to get their car at Courtesy Kia. I love my new 2022 Kia Seltos and where I bought it! More

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Buying a car from Andrew was a great experience! It was very easy and simple and he got me the car I wanted! Great customer service! very easy and simple and he got me the car I wanted! Great customer service! More

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I have bought a new car, the experience was amazingly fast. Thanks to Louis for helping me and my family. Finance dept was great as well. We are happy with our deal. Thank you!! fast. Thanks to Louis for helping me and my family. Finance dept was great as well. We are happy with our deal. Thank you!! More

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Great car buying experience. Worked with Luis Carcamo, he was great. He asked a lot of questions and took the time to understand what I was looking for. he was great. He asked a lot of questions and took the time to understand what I was looking for. More

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