Lou Zuluaga | Page 6

Service rip off I went in to have a tire replaced. I left with a $500 bill. The tires are insured and I was not charged. While inspecting my vehicle it appeared that I went in to have a tire replaced. I left with a $500 bill. The tires are insured and I was not charged. While inspecting my vehicle it appeared that the brakes were low. I was approached about new brakes and fuel injection service. I was quoted at $349 for the brakes, I assumed all 4 since nothing was mentioned about REAR BRAKES ONLY! WITHOUT MY PERMISSION the fuel injection service was performed for $130. I never agreed to this!! I was given a $25 discount because the labor was calculated incorrectly. $25 and a free oil change. At this point, I would never bring my car back for any type of service, please don't tell me you are giving me a $69 coupon for future service! Easy, Honest, Guaranteed, Convenient. No, no, like I will ever find out, and no! I AM NEARLY $500 in the hole for nothing. Bad news travels faster than good, and it starts here. Honest I don't think so! ***After the service manager Lou saw this review he contacted me right away. He refunded the cost of the service I did not request and offered to replace the front brakes free of charge to make up for the misunderstanding. He was polite and professional on the phone and followed up right away on my issue. Thank you Lou! More

Report | Print

Very pleasant people to deal with Josh was a very professional & up right guy to deal with. He was very low pressure & straight forward. Tara is also very knowledgeable & extremely ple Josh was a very professional & up right guy to deal with. He was very low pressure & straight forward. Tara is also very knowledgeable & extremely pleasant. She has a genuine smile & personality that gives you the feeling that she really enjoys what she does & wants to help. This is my second car at Word Subaru and they all are a pleasure to work with. I can't forget Lou the service manager who was extremely helpful in resolving a service issue with my 1st car & Nina who went out of their way to see I was satisfied. Great group of people. More

Report | Print

repair We have 2 Outbacks, one of which is 18 years old. World Subaru continues to exceed expectations. Lou Zulaga and his staff are the best - simply outs We have 2 Outbacks, one of which is 18 years old. World Subaru continues to exceed expectations. Lou Zulaga and his staff are the best - simply outstanding! More

Report | Print

Lousy Car I have had major issues with a 6 month old subaru forester. I had a 16 1/2 year old expedition. I never had problems with it . I have owned many car I have had major issues with a 6 month old subaru forester. I had a 16 1/2 year old expedition. I never had problems with it . I have owned many cars in my years and this is the worst. It should not have trouble starting. I hope the new battery does the trick. More

Report | Print

Excellent Experience! I would rate our experience even higher than 5 stars! Dennis McWeeney again totally satisfied our criteria for the second time with another new Outbac I would rate our experience even higher than 5 stars! Dennis McWeeney again totally satisfied our criteria for the second time with another new Outback. He is a wonderful example of an excellent salesman who listens to his customer's needs and provides the perfect vehicle within the desired price range. Nicole Sciamarelli did a great job reviewing all the "bells and whistles" on the vehicle before we drove it home!! More

Report | Print

excellent service Overall great dealership. Even getting my car serviced was easy and each member of the staff made the experience smooth. All the way down to the del Overall great dealership. Even getting my car serviced was easy and each member of the staff made the experience smooth. All the way down to the delivery specialist that took the time to walk me through a loaner car. Well done. More

Report | Print

Straightforward and pleasant This the 5th vehicle my family has purchased from World Subaru. I have also referred others to their dealership. Always easy to deal with and no pr This the 5th vehicle my family has purchased from World Subaru. I have also referred others to their dealership. Always easy to deal with and no pressure to buy. More

Report | Print

EXCELLENT EXPERIENCE AT WORLD SUBARU! This was our first visit to a Subaru dealership and we got the answers to our many, often repeated questions in a friendly, patient and clear manner b This was our first visit to a Subaru dealership and we got the answers to our many, often repeated questions in a friendly, patient and clear manner by Josh and the rest of the team who have worked with us since we purchased our Forester last month. Thank all of you, Pat and Tony More

Report | Print

excellent service My experience at World Subaru is always pleasant. This recent purchase is my 4th Subaru. My salesperson Glen Miller is very knowledgable about the car My experience at World Subaru is always pleasant. This recent purchase is my 4th Subaru. My salesperson Glen Miller is very knowledgable about the cars and delivers a no-hassle buying experience. He literally does all the work for you. I always recommend them to everyone. More

Report | Print

Lease of new Imprezza. Big fan of Subaru in general and of World Subaru in particular, Had some problems with the car but the dealership took care of it and saw me through t Big fan of Subaru in general and of World Subaru in particular, Had some problems with the car but the dealership took care of it and saw me through the problems until completed to my satisfaction. my salesman Dennis Mc and the Delivery Specialist were super helpful in my lease and setting me up in the new vehicle. More

Report | Print