Lou Pierro | Page 2

Purchase of Telluride EX I will recommend to anyone to go to Sussex KIA! This is my first purchase with Sussex KIA, and it went very well! I worked with Nelson Jiminez and I will recommend to anyone to go to Sussex KIA! This is my first purchase with Sussex KIA, and it went very well! I worked with Nelson Jiminez and he was very pleasant, informative, and patient with me ( I had many many questions!) Worked a deal with me and did not pressure me. The new Telluride is amazing- its endless features blow my mind. My wife raves about it daily. Excellent "driveability" and "ergonomics" . On the day we bought it, there was a small mishap (battery died at the first destination I drove it to!) Nelson and owner Lou went out of their way to correct it. Lou even loaned me a car and stayed late at the dealership to be sure I got it OK.. Nelson explained all the goodies and safety features of the car and showed me how to pair my phone. More

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I was treated with respect and made to feel special at I was treated with respect and made to feel special at Kia of Sussex. They had the cars that I wanted to test drive ready and available. I didn’t hav I was treated with respect and made to feel special at Kia of Sussex. They had the cars that I wanted to test drive ready and available. I didn’t have to wait, the process went smooth from test driving to numbers, to out the door and off the lot. My experience was pleasant! I would recommend this dealership! My salesperson, Hawaiian Eddy and the Finance manager was knowledgeable and helpful! More

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Stay Away From this dealer!!!!! If I had the option to give this dealer a NEGATIVE 10 I would. I stopped in late at night after work to inquire on the Kia Telluride and get additiona If I had the option to give this dealer a NEGATIVE 10 I would. I stopped in late at night after work to inquire on the Kia Telluride and get additional information and lease offers. There was only one person in the sales floor helping out a buyer which I was fine with the situation since it was almost time to close but I was able to leave my info with Lou (Finance Manager). Lou was able to assist me with my needs and gave me his info to speak first thing in the morning. Lou said he was going to connect me with a salesperson to further assist me in the morning. I then get a call from GREG who you all need to stay away. I explained my needs and that I am looking to pick up an SUV today or by 11/13. Greg ask if I ran my credit with his dealer and I said no run me as Tier 1 credit as I am very aware of my FICO score. This is not my first rodeo leasing / purchasing vehicles for 15 years. Greg continue to push if I ran my credit and I was getting so annoyed as he continue to insist on running my credit and became pushy. After I put my foot down I told him you need to just create a quote based on Tier 1 credit. Finally Greg took all of my info including my trade info and then 1 hour later he responds back with my monthly payment of $599. Since I was in a meeting I was not able to respond until 3 hours later as I wanted to find out the details on how we got to that monthly price on a KIA. (No pun intented) When I called Greg I asked him to give me the details on what they are giving me for my trade and price of the Kia Telluride. Greg replied with “does the payment work for you if not then we will leave it as that”. I was dumbfound with his respond and I then asked him “Nicely” Greg can you please give me the breakdown and repeated again “If the payments doesn’t work than that is it”. Let me tell you all this, I lost my Mind the way this IDIOT responded back to me and how incompetent Greg was with this sales process. I then told Greg I don’t want to deal with you and hung up the phone on him. He then called me back telling me he wanted to give me the details after I had called and texted Lou (Sales / Finance Manager) who NEVER call back or reply back to explain the situation. Greg then texted me the info to find out why my payment was so high and ended up charging $2000 over MSRP for the SUV??? Are you kidding me??? This is what Greg was hiding from me and gave me a hard time telling me all the details. Then I found out this dealer was acquire this year and you would think to put Great Sales Advisors on the floor. I am going to reach out to the owner and I will give my full feedback on my experience and how much money he is losing by having an incompetent sales person like Greg on his sales floor. Then I am going to escalate to KIA Motors because customers should NOT go through this type of process. This is by far the worst experience I have ever had in my 15 years purchasing / leasing vehicles. More

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A Diamond in the Rough A colleague recommended I look at the Tellaride when I said I was looking for a large SUV. I had never heard of it. I visited Sussex Kia to test driv A colleague recommended I look at the Tellaride when I said I was looking for a large SUV. I had never heard of it. I visited Sussex Kia to test drive it and stumbled upon Nelson, the manager. I fell in love with the car just sitting in it and after driving it I couldn't imagine myself in anything else. Nelson was patient, kind, and an out-of-the box thinker. Nelson has a keen mind for business as well as truly understands the importance of genuine customer relations. I didn't feel like I was being sold but rather that I had a team of problem solvers working to make my dream a reality while staying on a budget. Lou, the finance manager, was a part of the team as well. I was so pleasantly surprised to discover Sussex Kia and the Telluride. I agree with Kelly Blue Book that it's an incredible value. A true diamond in the rough. I highly recommend Sussex Kia, Nelson, and Lou if you're looking for a car full of features at a fair price. More

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Overall Excellence I had the pleasure of experiencing top of the line service in dealing with Lou, finance manager. I had contacted Lou with regard to a problem I had wi I had the pleasure of experiencing top of the line service in dealing with Lou, finance manager. I had contacted Lou with regard to a problem I had with a car that I previously purchased at another dealership. Lou defines, perfect customer service, superior level of professionalism and had I a very positive outcome to what seemed like hopeless situation. Very satisfied and pleased. More

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SERVICE SOLVED MINOR SERVICE PROBLEM WITH NEW TELLURIDE..THIS DEALERSHIP IS TOP NOTCH FROM TOP TO BOTTOM..WILL ALWAYS REFER TO ANYONE WHO WANTS TO PURCHASE A SOLVED MINOR SERVICE PROBLEM WITH NEW TELLURIDE..THIS DEALERSHIP IS TOP NOTCH FROM TOP TO BOTTOM..WILL ALWAYS REFER TO ANYONE WHO WANTS TO PURCHASE A KIA CAR. More

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Always a great experience! Nelson was awesome! ( as always ) We have purchased multiple vehicles from him over the years and have never been disappointed. I would highly recomme Nelson was awesome! ( as always ) We have purchased multiple vehicles from him over the years and have never been disappointed. I would highly recommend him and Kia of Sussex. The service department is also very good! Lou is great to deal with also. Had my wife and I laughing throughout the process. More

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Comprar un carro por Nelson y Eddie fue la mejor experiencia que pudo tomar yo como decisión de comprar un carro. Comprar un carro de kia of Sussex es lo mejor. experiencia que pudo tomar yo como decisión de comprar un carro. Comprar un carro de kia of Sussex es lo mejor. More

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Learning experience Ed was very patient with me answering all my questions. I would recommend him to my friends and family. I’m glad my friend and co-worker recommended m Ed was very patient with me answering all my questions. I would recommend him to my friends and family. I’m glad my friend and co-worker recommended me to Ed. Thank you Ed Donna More

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Amazing Experience Kia of Sussex hands down had the best incentives of all the dealers we researched for a stinger that’s why we drove from pa to nj 38 miles to purchase Kia of Sussex hands down had the best incentives of all the dealers we researched for a stinger that’s why we drove from pa to nj 38 miles to purchase. They had 15 Stingers to choose from! Every color. Other dealers had maybe 3 stingers each. Maya called me back from my online inquiry right away. Great kind voice. She made me want to come. Nelson the sales manager was terrific. He introduced us to Eddie ourSales Consultant. He is knowledgeable, friendly and gives the best test drive ever. Long and thorough. We then met with Nelson Jimenze again. Nice friendly and cuts right to the chase. He wants to be able to help you get the car of your dreams. Nelson and the incentives make it easy. Great experience. 3 hours from start to finish. Lou was smart, kind and thorough More

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