Lou Frasca
Lou Frasca at Imperial Chevrolet
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Lou Frasca

Internet Sales Manager

Imperial Chevrolet

18 Uxbridge Rd
Mendon, MA 01756

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16 Reviews

In my youth, I worked in manufacturing. The company I worked for sent me to college at the University of Wisconsin, then placed me firmly in management. Life was good. My field was Customer Service. Helping people was always a part of my life, raised that way, so it was a natural transition for me to the car business. Besides, it’s the right thing to do. After 18yrs, the company was bought out and I changed careers coming to work for Imperial Cars in Mendon. It is a perfect fit for me. Treating customers and folks in general with respect, is something that is expected here at Imperial, and rightly so, so I fit right in. I have always purchased my cars here as does my family. No old school sales tactics here. Customer satisfaction is job 1 at Imperial Cars. It’s all about the customer. I am proud to be part of the Imperial Family and to help carry the tradition forward in the little town of Mendon, small town America. Nothing like it.

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16 Reviews

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16 Reviews of Lou Frasca

April 02, 2024

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Lucas was great to deal with. Imperial Chevy was a great place to buy a car. dealership was clean and well decorated. A wonderful place to visit even if your not buying a car. More

by jp06076
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lukas Mariane , Milton Sican

October 22, 2021

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Employee Rating

Excellent and professional staff and I would be buying my next car here. Thank you. More

by albertkaranja59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Santos Cruzado, Omar Ihjul, Uzair Ayaz, Christopher Keene, Brad Mancini, Milton Sican , Richard Flores, Marc Foley, Waseem Mutair, Richard

September 26, 2021

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Bought a car Outright off the light was told I had to wait a couple days for the title. I ended up letting them do the state inspection and it failed and gave me the safety rejection sector and they allo More

by camschmall
Customer Service
Friendliness
Price
Recommend Dealer
No

April 12, 2021

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Went out of way to find the exact vehicle that I wanted. Also a huge thanks to Lou, Bob and London in finance. Love my new equinox More

by Doonacmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Shawn Frazier , London Benti

February 01, 2021

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I wouldn’t recommend imperial Chevy! In the past two months I have bought two cars from this dealership, the first one I drove home to have the brake caliper seize on me and catch on fire.. so much for More

by ian_stiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Milton Sican, Lukas Mariane , Marc Foley, Waseem Mutair

October 13, 2020

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I have loved dealing with Imperial for years now. I always check here first and always end up making a deal with them. These guys are great, knowledgeable, friendly and they really go out of their way More

by R.M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Omar Ihjul, Abdullah Janoudi, Brad Mancini , Aaron Jacobs

July 08, 2019

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THE BEST !!! I was dealing first with the wonderful Lou Frasca, who was very patient and professional. I arrived at Imperial Chevy and was met by the Mgr Tom. Wo More

by jansz29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Uzair Ayaz, Sam Santrisi, Abdullah Janoudi , Tom Sollecito

Jul 08, 2019

Imperial Chevrolet responded

Dear Jansz29: Thank you for your business and for taking the time to share your kind words about JD, Sam and your experience at Imperial Chevrolet. JD and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliant we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

February 01, 2019

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ebetty Great help from Jazz and David Boratyn for finding a vehicle that was in my price range,mile age and mpg, Jazz was knowlegable about the various suv' More

by ESL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Uzair Ayaz , Jazz Kelley

Feb 04, 2019

Imperial Chevrolet responded

Dear ESL: Thank you for your business and for taking the time to share your kind words about Jazz and Dave and your experience at Imperial Chevrolet. Jazz and Dave and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

January 26, 2019

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The expirence was amazing Buying a car at imperial is the best idea you can have. Everyone at the facility cares. Especially Paul macchi he is a great dealer that will get you More

by DavidC1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 28, 2019

Imperial Chevrolet responded

Dear DavidC1234: Thank you for your business and for taking the time to share your kind words about Paul and your experience at Imperial Chevrolet. Paul and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevry, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

July 27, 2018

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Employee Rating

PAUL WAS GREAT!! everything was great about my experience.. i haven't shopped for a vehicle in 15 years.. so i was skeptical... paul was great.. he didn't pressure.. More

by carguy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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