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Lou Deleo
Lou Deleo at Phillips Chrysler Jeep Dodge Ram
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Lou Deleo

Sales Manager

Phillips Chrysler Jeep Dodge Ram

3440 S Pine Ave
Ocala, FL 34471

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4.4
106 Reviews

Dealership Experience

23 yrs, 6 mos

Industry Experience

33 yrs, 8 mos

4.4

106 Reviews

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106 Reviews of Lou Deleo

November 03, 2024

Dealership Rating
Employee Rating

Charge me for warranty work. Did work without my approval. This. Dealership sucks and I'll never Go there again. More

by MONTANACOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Cherry, Dale Coleman, Jon Novak, Don Wulff, Henry Cherry

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Nov 07, 2024

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

October 23, 2024

Dealership Rating
Employee Rating

Excellent sales staff and service department. My family and I have purchased several vehicles from this dealership,and would recommend it. I am getting ready to purchase another vehicle and it w More

by 1sda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Dale Coleman, Kevin Roberts, Thomas Bivins, Henry Cherry

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Oct 24, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 20, 2024

Dealership Rating
Employee Rating

Lou was very kind and helpful! He jumped in to lend us a hand and answered all our questions More

by Horsegirl17
Recommend Dealer
Yes
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Oct 20, 2024

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lou met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

October 08, 2024

Dealership Rating
Employee Rating

This is a great dealership to buy your Dodge Chrysler Jeep vehicle. They are always fair and treat you with respect. The sales staff is very knowledgeable of all of their vehicles as I put them to the te More

by KARIWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Dale Coleman, Jon Novak, Joe Washburn, Kevin Roberts, Sonny Wallace, Don Wulff, Henry Cherry

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Oct 08, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

September 29, 2024

Dealership Rating
Employee Rating

Sold me a truck and torc converter went out and trans mission still making jumps. Poor service got the run around till the 3 of 3 went out. Then wanted me to pay for taking it to gmc which I was told to More

by dustinmcduffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Cherry, Brian Baker, Dale Coleman, Jon Novak, Kevin Roberts, Don Wulff, Henry Cherry , Whole service team sucks!

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Oct 01, 2024

Phillips Chrysler Jeep Dodge Ram responded

Dustin, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

September 29, 2024

Dealership Rating
Employee Rating

A wonderful, easy to work with group of customer-friendly people. A rarity these days! More

by Charlie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Cherry, Joe Washburn, Don Wulff, Laura Batten , Ken Wright

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Sep 29, 2024

Phillips Chrysler Jeep Dodge Ram responded

Charlie, We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

Sep 29, 2024

Charlie responded

And a special thanks to Ken Wright, our awesome salesman. In our 40+ years of car buying, he is rated #1! Knowledgeable, able to answer all our questions, and trained us on every option our car offers. Many thanks, Ken!

September 17, 2024

Dealership Rating
Employee Rating

It was a very smooth pressure free transaction. Would definitely buy again from Phillips. Best car buying experience I’ve had in a long tim. More

by londonsanctuary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Washburn, Don Wulff, Laura Batten , Andy Arnold

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Sep 17, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Phillips Chrysler Jeep Dodge Ram! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

August 31, 2024

Dealership Rating
Employee Rating

Pleasant and easy experience. Not happy that someone installed my license plate using zip ties. More

by londonsanctuary
Recommend Dealer
Yes

Other Employees Tagged: Laura Batten , Andy Arnold

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Sep 02, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comment about your license plate with our team. Gary Winkler Service Manager (352) 732-7577 ext 107

August 01, 2024

Dealership Rating
Employee Rating

They have been guessing trying to figure out what is wrong with my vehicle at my expense. $3,000 later and it still is not fixed going back again Friday to see what they're going to do about this. All I More

by DICEDBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Cherry, Dale Coleman, Jon Novak, Don Wulff, Henry Cherry

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Aug 05, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

June 06, 2024

Dealership Rating
Employee Rating

Ken Wright was excellent. He understood my needs, did not pressure me, and was responsive to e-mails and text communications. It's because of him I went ahead and purchased th More

by hkp1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Wright, Laura Batteal

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Jun 06, 2024

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

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