Lorne Shire

I had a terrible experience with Charlsglen Toyota. We signed a deal agreeing to basic model of RAV 4 XLE Hybrid back in Oct 2024 for 45 K$ and they cll and booked an appointment that the car is ready We signed a deal agreeing to basic model of RAV 4 XLE Hybrid back in Oct 2024 for 45 K$ and they cll and booked an appointment that the car is ready to pick up with price adjust to 2025 for 46K$. , but they completely disrespected our agreement. After everything was finalized, Alex the financial Manager demanded an extra $3,000 to "hold" the deal, with a vague promise to return it in 6 months if I didn’t sell my car. This was never part of our original agreement, and it felt like a shady bait-and-switch tactic. A signed deal should be honored—not manipulated for extra profit. The lack of integrity and respect for customers is appalling. I would not recommend Charlsglen Toyota and specially " Loren Shire" a dishonest sales person to anyone. If they’re willing to go back on their word after a deal is signed, you can’t trust them to treat you fairly. Save yourself the hassle and take your business elsewhere. More

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Fast, efficient, thorough and polite. Good explanation of planned procedures Will return as required. Thanks Good explanation of planned procedures Will return as required. Thanks More

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Lorne was very helpful, he took the time to understand my needs to suggest the perfect vehicle. I am very happy with 2023 Tacoma SR5 he suggested. needs to suggest the perfect vehicle. I am very happy with 2023 Tacoma SR5 he suggested. More

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Had a wonderful experience with Jim McAlorum , he explained everything about our new vehicle with great knowledge, and with a wonderful sense of humour. What a delightful person to have on your staff explained everything about our new vehicle with great knowledge, and with a wonderful sense of humour. What a delightful person to have on your staff . More

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We have been doing business with Toyota Charlesglen and we’re very satisfied with their amazing service especially with Lorne. I highly recommend Toyota Charlesglen. we’re very satisfied with their amazing service especially with Lorne. I highly recommend Toyota Charlesglen. More

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Professional people that knew their product, and gave excellent service and attention to all my questions excellent service and attention to all my questions More

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We were very happy with the purchase of a newish Corolla Hatchback SE from Charlesglen . Lorne Shire our product advisor was both courteous and efficient. If your in the market for a Toyota give him a call Hatchback SE from Charlesglen . Lorne Shire our product advisor was both courteous and efficient. If your in the market for a Toyota give him a call ! Thank you to Alison Matthews and Khalil Aburashed for getting me through the paperwork unscathed. More

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Pleasure to deal with, no hassle and was able purchase a great vehicle!! Would recommend the dealership to other family members and friends. Looking forward to the next vehicle. great vehicle!! Would recommend the dealership to other family members and friends. Looking forward to the next vehicle. More

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Excellent Service , good people to work with very friendly. Second vehicle from the dealership. Lorne is experienced sales consultant and very honest always spends the time going through the features friendly. Second vehicle from the dealership. Lorne is experienced sales consultant and very honest always spends the time going through the features of the vehicles. More

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Everybody was very professional Very clean dealership Everybody was very professional Very clean dealership everything was done on time We were very happy with the service we received.our next vehicle d Everybody was very professional Very clean dealership everything was done on time We were very happy with the service we received.our next vehicle definitely from Charles Glen Toyota . More

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