Lori Heinz
Lori Heinz at St Cloud Toyota
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Lori Heinz

Assistant Service Manager

St Cloud Toyota

418 Second Street South
Waite Park, MN 56387

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4.9
337 Reviews

Dealership Experience

13 yrs, 7 mos

Industry Experience

20 yrs, 7 mos

Languages Spoken

English English

4.9

337 Reviews

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337 Reviews of Lori Heinz

January 05, 2024

Dealership Rating

I love seeing more women working in the service area! Peaya has been great with advisements each time she has checked me in! Check out with Sharmeta was also greatly appreciated! More

by BARBANDRAND
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 08, 2024

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 18, 2023

Dealership Rating
Employee Rating

Service for cars are great, but no inventory, and won't help look for used toyota's within the state, probably why a long term manager moved to a different dealership More

by DRSLATTERY72
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 21, 2023

St Cloud Toyota responded

Thank you for the 4 star review!

July 29, 2023

Dealership Rating
Employee Rating

Very friendly and helpful people that work there. They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! More

by LANGERMANNY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Pope, Rob Gable, Brian Eikmeier, Dan Faber, Austin Dockendorf, Mo Ali , Kylie Holland, Linda Kaiser, Lacy Ploof

Jul 31, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

May 13, 2023

Dealership Rating
Employee Rating

They were prompt, efficient, and it was everything I expected. I've been going here for years. More

by Smkarja
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

May 05, 2023

Dealership Rating
Employee Rating

The service staff was very kind and respectful even though I was 15 year old vehicle. They didn’t even mention the year of my vehicle. Other places would say something. More

by C. Lars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Niemuth

May 08, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

April 16, 2023

Dealership Rating
Employee Rating

I had great service. Saint Cloud has always provided great service and is the only place I go. More

by gpsolien1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Faber , Marvin Graham, Ben

Apr 17, 2023

St Cloud Toyota responded

Thank you for the wonderful review! We appreciate having you as a customer!

April 16, 2023

Dealership Rating
Employee Rating

Maintenance was done on time. Car wash included! Thank You! In interacting with James on my checkout there was some confusion because of my extended maintenance plan and its expec More

by dan@danlemke.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Niemuth

Apr 17, 2023

St Cloud Toyota responded

Thank you for the thoughtful review, Harold! We appreciate your business and look forward to working with you in the future.

April 04, 2023

Dealership Rating
Employee Rating

Clean and friendly. Sometimes fast servers Sometimes long wait times. Was not expecting at $90 oil change when the time before was only $70 More

by Dawn
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Pope, Rob Gable, Brian Eikmeier, Dan Faber , Marvin Graham, James Niemuth, Candi Obrien

Apr 05, 2023

St Cloud Toyota responded

Thank you for taking the time to leave a review, Dawn. If you have any concerns going forward, don't hesitate to reach out. We look forward to working with you in the future.

February 25, 2023

Dealership Rating
Employee Rating

The service department went above and beyond to take care of us. Thank Lori and Ben! More

by pqlakes
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

February 13, 2023

Dealership Rating
Employee Rating

I think it is better than the last dealership we did business with but we still feel like we are just the customer/number More

by jsevander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2023

St Cloud Toyota responded

Thank you for taking the time to leave a review. At St. Cloud Toyota we truly care about all of our customers, so we apologize you could not feel that through our service. Please let us know if there is anything else we can help you with.

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