Lorena Ortiz
Lorena Ortiz at Lexus of Pembroke Pines
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Lorena Ortiz

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.8
133 Reviews

I offer my clients a low pressure, respect and fun experience along with great customer service both during and after the sale, working for you at YOUR pace!!! Feel free to call me or stop by and say hello!!! Instagram: @loren_lexusgirl ___________________________________ Ofrezco a mis clientes una experiencia sin presión, respeto y diversión, junto con un excelente servicio al cliente tanto durante como después de la venta, ¡trabajando para usted a SU ritmo! ¡No dude en llamarme o pasar a saludarme! Instagram: @loren_lexusgirl

Dealership Experience

5 yrs, 9 mos

Industry Experience

7 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.8

133 Reviews

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133 Reviews of Lorena Ortiz

February 05, 2025

Dealership Rating
Employee Rating

Great experience with the service and sales person i highly recommended for all car buying More

by CRAZYSTEF19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 14, 2025

Dealership Rating
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Excelente atención , muy cordiales, le recomiendo sin duda alguna a Lorena 100% agradecida. 😊 Excellent attention, very cordial, I recommend without a doubt to Lorena 100% grateful. 😊 More

by Fatima
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jan 15, 2025

Lexus of Pembroke Pines responded

Fatima, gracias por sus amables palabras! Estamos felices de escuchar que Lorena y el equipo en Lexus of Pembroke Pines le ofreció un excelente servicio! Apreciamos su recomendación.

January 10, 2025

Dealership Rating
Employee Rating

Lorena is very professional and knowledgeable. She definitely made our experience on buying a car more enjoyable. Lorena is kind and very helpful during the whole process. More

by Juliana.lanham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rohan Alexander, Moez Sachedina

Jan 10, 2025

Lexus of Pembroke Pines responded

Juliana, we're delighted to hear that Lorena made your car-buying experience enjoyable at Lexus of Pembroke Pines. Thank you for sharing your positive feedback!

January 10, 2025

Dealership Rating
Employee Rating

Thank you Lorena for the follow up and for resolving my inquiry. Again, above and beyond expectations. Although we are 70 miles from Lexus of Pembroke Pines I would and will recommend your dealership. More

by phillip
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that Lorena exceeded your expectations and resolved your inquiry at Lexus of Pembroke Pines. Your recommendation means a lot, especially given the distance! Thank you for choosing us, Phillip!

January 08, 2025

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Very professional. She was very informed and took the time to explain the process. It was fast and pleasant process. More

by TINO4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 08, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that you had a professional and informative experience at Lexus of Pembroke Pines. Thank you for sharing your positive feedback, and we're glad the process was smooth for you!

January 08, 2025

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Fast and courteous service. Easy process. Very professional. I was given the deal she promised More

by TINO4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 08, 2025

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! It was so kind of you to share your experience, Tino.

December 25, 2024

Dealership Rating
Employee Rating

Thank you Lorena. You guided us through our purchase of a 2025 Lexus NX 350h from shopping to signing on the dotted line. We had a choice of Lexus dealerships much c More

by phillip
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 26, 2024

Lexus of Pembroke Pines responded

We're delighted to hear that Lorena's expertise and friendly service made your experience at Lexus of Pembroke Pines worth the drive, Phillip! Thank you for choosing us, and enjoy your new 2025 Lexus NX 350h.

December 11, 2024

Dealership Rating
Employee Rating

Words can’t describe my gratitude and appreciation for Lorena for her time and consistent follow up. She has made my first car purchase simple and stress free. Thank you so much! More

by m.hartert15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 11, 2024

Lexus of Pembroke Pines responded

We're delighted to hear that Lorena made your first car purchase a smooth experience at Lexus of Pembroke Pines! Thank you for sharing your positive feedback with us. Enjoy the ride!

December 02, 2024

Dealership Rating
Employee Rating

I feel that the dealership is fair and deals with people in a fair manner. However, there was way too much waiting to get to the finance person. I ordered my car and was called when it arrived. I let my sal More

by ROBINLESLIER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 02, 2025

Lexus of Pembroke Pines responded

Robin, thank you for your feedback. We strive to provide efficient service yet it's clear we fell short during your visit. I apologize for the wait time and any inconvenience caused by our salesperson's lack of knowledge about the vehicle. If there's anything else you'd like to discuss or if you have further questions, please feel free to reach out. Thank you, Lynn Gonzales - Customer Relations Manager 954-381-7993

November 20, 2024

Dealership Rating
Employee Rating

This dealership is the place to buy. You will not waste your time. Prices are fare. More

by Angel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 20, 2024

Lexus of Pembroke Pines responded

Angel, it means so much to us to see your review! Thanks from the team at Lexus of Pembroke Pines.

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