Lorena Ortiz

Had an amazing experience purchasing my lexus gx550. Good dealership special thanks to Mo! Recommend Good dealership special thanks to Mo! Recommend More

by sergeysadykov23 Verified Customer Verified Customer

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My salesperson, Luis, and the Finance Manager, Mrs. Parra, were absolutely amazing! Mrs Parra took her time to figure out the pricing, and Luis was great; he didn't try to sell me, but provided realist Parra, were absolutely amazing! Mrs Parra took her time to figure out the pricing, and Luis was great; he didn't try to sell me, but provided realistic options. More

by BARBARA Koppich Verified Customer Verified Customer

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Super feliz con el trato de Lorena Ortiz 20 de 10 super amiable y atenta ..! amiable y atenta ..! More

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El mejor dealer de todos llevo muchos años con ellos y nuestra vendedora especial se los recomiendo nuestra vendedora especial se los recomiendo More

by LIANETPERDOMO92 Verified Customer Verified Customer

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It is a great pleasure to be able to say a few words about Ms. Lorena Ortiz. from the first moment we met Lorena it was a feeling of confidence that we were her first priority. With zero reservation I about Ms. Lorena Ortiz. from the first moment we met Lorena it was a feeling of confidence that we were her first priority. With zero reservation I will over and again direct friends to Lorena for a very confident buying experience. Lorena is a major asset to your dealership. More

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Incredible experience from all the staff that supported us, it was a really quick operation. us, it was a really quick operation. More

by odisser.barreras Verified Customer Verified Customer

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It's always a pleasure when shopping at Lexus of pembroke pines. Went back for my 3rd vehicle and like always, it was an excellent experience. Marvens is always my go-to salesman hence why I'm going back nex pines. Went back for my 3rd vehicle and like always, it was an excellent experience. Marvens is always my go-to salesman hence why I'm going back next year for my 4th vehicle. More

by JAYSWORLD305 Verified Customer Verified Customer

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Lorena and the entire Lexus team were excellent and exceptionally during our vehicle purchase…. The treatment was professional and friendly and we walked away excited to continue to drive a Lexus produ exceptionally during our vehicle purchase…. The treatment was professional and friendly and we walked away excited to continue to drive a Lexus product from this dealership. More

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Quick, efficient experience, the staff did their job of showing the cars, facilitating the test drive, getting the financing etc. Although it did seem that Lorena would have rather been elsewhere than sel showing the cars, facilitating the test drive, getting the financing etc. Although it did seem that Lorena would have rather been elsewhere than selling us the car. They could have done a better job explaining the pencil sheet and the numbers with the trade-in clearly. I was surprised we weren’t offered refreshments while we were there for over 4 hours, which is strange considering it’s a Lexus dealership. The financing department didn’t transparently state that extended warranties could be purchased anytime before basic warranty expires, maybe so that we feel pressured to purchase it from their dealership; withholding this information seemed unethical. They also set the financing to start 45 days later (which increased the interest) but refused to clearly state this to me, instead one of their managers Moes claimed I was doing my calculations entirely wrong! Only when I challenged him repeatedly did he admit it. Okay to buy here but make sure you do your due diligence. More

by Hughyue Verified Customer Verified Customer

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Tuve una experiencia excepcional al comprar mi Lexus TX en Lexus of Pembroke Pines, y gran parte de eso se lo debo a Lorena Ortiz. Desde el primer contacto fue muy profesional, amable y atenta a cada detal en Lexus of Pembroke Pines, y gran parte de eso se lo debo a Lorena Ortiz. Desde el primer contacto fue muy profesional, amable y atenta a cada detalle. Me brindó toda la información que necesitaba, respondió mis preguntas con paciencia y me guió durante todo el proceso de manera clara y sin presión. Gracias a ella, la compra fue sencilla, rápida y muy agradable. Estamos disfrutando muchísimo el vehículo y nos sentimos muy satisfechos con nuestra decisión. ¡Gracias, Lorena! Sin duda la recomendaría a cualquiera que esté buscando una experiencia de compra excelente. More

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