Lorena Ortiz

Quick, efficient experience, the staff did their job of showing the cars, facilitating the test drive, getting the financing etc. Although it did seem that Lorena would have rather been elsewhere than sel showing the cars, facilitating the test drive, getting the financing etc. Although it did seem that Lorena would have rather been elsewhere than selling us the car. They could have done a better job explaining the pencil sheet and the numbers with the trade-in clearly. I was surprised we weren’t offered refreshments while we were there for over 4 hours, which is strange considering it’s a Lexus dealership. The financing department didn’t transparently state that extended warranties could be purchased anytime before basic warranty expires, maybe so that we feel pressured to purchase it from their dealership; withholding this information seemed unethical. They also set the financing to start 45 days later (which increased the interest) but refused to clearly state this to me, instead one of their managers Moes claimed I was doing my calculations entirely wrong! Only when I challenged him repeatedly did he admit it. Okay to buy here but make sure you do your due diligence. More

by Hughyue Verified Customer Verified Customer

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This is my second lease with Lorena Ortiz, and once again, the process was smooth and stress-free. [He/She/They] is professional, knowledgeable, and always goes the extra mile to make sure I’m happy wi again, the process was smooth and stress-free. [He/She/They] is professional, knowledgeable, and always goes the extra mile to make sure I’m happy with my choice. Highly recommend if you’re looking for someone you can trust and return to! More

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Tuve una experiencia excepcional al comprar mi Lexus TX en Lexus of Pembroke Pines, y gran parte de eso se lo debo a Lorena Ortiz. Desde el primer contacto fue muy profesional, amable y atenta a cada detal en Lexus of Pembroke Pines, y gran parte de eso se lo debo a Lorena Ortiz. Desde el primer contacto fue muy profesional, amable y atenta a cada detalle. Me brindó toda la información que necesitaba, respondió mis preguntas con paciencia y me guió durante todo el proceso de manera clara y sin presión. Gracias a ella, la compra fue sencilla, rápida y muy agradable. Estamos disfrutando muchísimo el vehículo y nos sentimos muy satisfechos con nuestra decisión. ¡Gracias, Lorena! Sin duda la recomendaría a cualquiera que esté buscando una experiencia de compra excelente. More

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Everyone so exceptionally kind and caring and explained everything in a clear manner. It was a little long but worth it! everything in a clear manner. It was a little long but worth it! More

by holly.bazelais59 Verified Customer Verified Customer

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I received excellent customer service from Lexus of Pembroke Pines. This was my second purchase within 6 months. Pembroke Pines. This was my second purchase within 6 months. More

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Nice experience very nice service ,communication was great ,waiting time was okay and my service was done so fast .thank you lexus of Pembroke Pines .! great ,waiting time was okay and my service was done so fast .thank you lexus of Pembroke Pines .! More

by CAPERUSITA0201 Verified Customer Verified Customer

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El Servicio que me dio Lorena y Lexus Pembroke fue el mejor!!Super acertada en todo y con Buen manejo de óptima información!! Recomiendo 100% a Lorena como asesora de ventas si es que quieres un Lexus!! mejor!!Super acertada en todo y con Buen manejo de óptima información!! Recomiendo 100% a Lorena como asesora de ventas si es que quieres un Lexus!! 100% satisfecho con mi compra!! More

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Lorena is an excellent sales representative. She is very truthful and determined to meet the expectations of the customer. Great job Lorena!!! She is very truthful and determined to meet the expectations of the customer. Great job Lorena!!! More

by tricemiami2 Verified Customer Verified Customer

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Lorena was helpful, precise and friendly. Thank you for your personalized assistance and helping me obtain my dream car. I look forward to making further deals with you in the future! Thank you for your personalized assistance and helping me obtain my dream car. I look forward to making further deals with you in the future! More

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The service we received was outstanding ! ! They went above and beyond to make sure we left happy. Love how you are able to get everything you need done in one visit. Thank you for everything ! They went above and beyond to make sure we left happy. Love how you are able to get everything you need done in one visit. Thank you for everything ! More

by AMANDAZAMMAS Verified Customer Verified Customer

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